Bilingual Service Representatives- London, ON

  • Category
    Information Technology - Help Desk / Technical Support
  • Job type
  • Location
    London, Ontario

Adecco is currently hiring for  Bilingual Service Representatives to service a large, reliable, and reputable organization within the financial services industry. To qualify for the Bilingual Service Representative role, you must have strong customer service skills, exceptional computing and navigational skills, Bilingual in English and French, ability to work flexible schedules; including early evening shifts, day shifts and week-end shifts. The Bilingual Service Representative role is being hired for a 1 year contract, paying $18.85/hour, and will be based in London, ON.

Bilingual Service Representative Job Responsibilities:

  • Respond to a variety of inbound customer calls/emails
  • Ensure accurate and detailed problem documentation/ticketing
  • Provide timely escalation and follow-up with support groups and customers
  • Identify and escalate wide-impact or potential wide-impact outages
  • Identify trends and opportunities for improvement as well as provide ongoing feedback
  • Build ongoing support proficiency for other skills and applications
  • Bilingual Service Representative Qualifications:

  • Bilingual French and English
  • Above average computing and navigational skills
  • Exceptional customer service skills
  • Experience with ticketing systems is an asset
  • A team player who collaborates effectively with peers and other teams
  • University Degree or a College degree/diploma is considered an asset
  • Good knowledge of Microsoft Office 2010 (Word, Excel, OneNote and PowerPoint)
  • A technical support background or related education
  • Excellent written and oral communication skills.
  • Why work for Adecco?

  • Great pay! +4% vacation pay
  • Paid weekly: Accurate and on time!
  • Medical and dental benefits once qualified
  • Strong health and safety programs
  • Flexible shifts
  • Free training programs
  • If you are interested in the Bilingual Service Representative role in London, ON, apply today.

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    • Apply with Adecco

    Reference number CA_EN_1_026602_1307000

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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