Bilingual Service Support Specialist

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Adecco is looking for a Bilingual Service Support Specialist to join the Adecco team. What is this role about?  

It's about focusing on creating an exceptional associate experience, interacting directly with associates to resolve questions, concerns, or complaints in relation to payroll, human resources, workplace accident/health and safety or other general matters. You will have the opportunity to participates in associate and client quality care and other outreach campaigns. 

This role is remote, and candidates can be located anywhere in Canada

ESSENTIAL FUNCTIONS:

  • As a first point of contact, fields queries from associates in relation to human resources, payroll and workplace accident and/or injury questions or concerns. Remains as the primary point of contact for the associate if escalation is required to a subject matter expert within another team.
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  • Using automated tools and working with the Marketing Department, participates in outreach campaigns to associates to increase engagement and associate experience. 
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  • Provides exceptional customer service to associates and participates in client outreach and quality care campaigns resulting in improved relations.
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  • Maintains thorough documentation utilizing Adecco technology and completes reports as required.
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  • In collaboration with the Manager, Service Support, maintains mechanisms/forums to seek and act upon associate feedback to promote continuous improvement.
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  • Participates in special projects and performs other duties as assigned.
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    POSITION REQUIREMENTS:

    Education

  • Completion of post-secondary education in related field or years of equivalent experience demonstrating progressive responsibility.
  • Experience

  • A minimum of one (1) year related work experience, ideally in a service-oriented environment.
  • General knowledge of Human Resources, Payroll or Workplace Health & Safety practices as asset.
  • Technical

  • Proficient with Microsoft Office products including Word, Excel, Teams and Outlook.
  • Bilingualism (French/English) Fluent in speaking and writing. 

     

    BEHAVIOURAL COMPETENCIES:

  • Excellent interpersonal and communication skills, both written and verbal, along with an ability to interact and communicate effectively with associates and with varying levels of staff and management.    
  • Superior organizational skills. While meeting deadlines consistently, can effectively manage multiple tasks, and prioritize any new tasks as required. Disciplined in timely follow up with clients and associates.
  • Proven consistently high levels of customer service performance, with an ability to build strong associate relationships.
  • Displays a willingness to cooperate and work as part of a team, assisting others when required and maintaining effective working relationships.
  • Flexible and adaptable to changing business needs. 
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    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed above are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    ADECCO RETAINS THE RIGHT TO CHANGE OR MODIFY JOB DUTIES AT ANY TIME.  THE ABOVE JOB DESCRIPTION IS NOT ALL ENCOMPASSING.  NEEDS AND REQUIREMENTS MAY VARY BETWEEN LOCATIONS AND ACCORDING TO BUSINESS NECESSITY.  

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    • Apply with Adecco

    Reference number CA_EN_1_020129_1766693

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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