Bilingual Spanish English CSR

New
  • Category
    Office, clerical & administrative - Administration
  • Job type
    Temporary/Contract
  • Location
    Burlington, Ontario

Adecco is currently hiring full-time Bilingual (Spanish/English) Customer Support Representatives in Burlington. The shift times will vary, as they are open 24 hours a day, 7 days a week. They are looking for candidates who can be flexible during this time. The client works with an organization that has created an on-line platform for students, including assistance with registration, portals for teachers, and other student information. As Customer Support Representatives, you will be working in a fast-paced, dynamic environment, supporting the company's special education case management system. As part of this leading edge technical support team, you will participate in providing world-class support to a broad base of users via inbound phone calls. The pay rate for the Customer Support Representatives position will be $17.00/hr.  

 

Bilingual Customer Support Representatives Job Duties

  • Working in a Phone or Email queue to provide application support to customers, pertaining to software functionality, incident resolution and system configuration.
  • Contribute to the overall success of the customer, the support team and the company.
  • Escalates to Tier 2 and Tier 3 Support Engineering to resolve complex support issues.
  • Document and log support issues and subsequent resolution in CRM tool.
  • Create knowledgebase articles to address frequently asked questions.

Bilingual Customer Support Representatives Qualifications

  • Minimum of 1-year hands-on experience supporting a multi-platform application.
  • Degree or equivalent experience in an IT related field.
  • Familiarity with relational databases such as Oracle and SQL Server preferred
  • Proficiency with MS Office required.
  • Familiarity with two of the following: HTML, CSS, SQL
  • Must be a self-starter, have good organization / interpersonal skills and work well both independently and as part of a team.
  • Superior troubleshooting and analytical skills in conjunction with a structured, systematic approach to problem-solving preferred
  • Dependable, accountable, and professional
  • Strong written and verbal skills
  • Task and detail-oriented
  • Reacts well under pressure
  • Good listener who can manage difficult customer situations

If you are interested in this Bilingual Customer Support Representatives position in Burlington, Ontario, please apply now!

 

B1098
#ZR1098

  • Apply with Adecco

Reference number CA_EN_1_021098_12210737

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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