Bilingual Spanish/English Customer Service Representative

  • Location
    Markham, Ontario
  • Job type
    Direct Hire
  • Category
    Call centre & customer service - Customer Service

Adecco is currently hiring for a permanent, full-time Bilingual Spanish/English Customer Service Representative in Markham, ON to work for our client, a leading company that provides professional foodservice and develops retail housewares products. In this role, you will be responsible for providing information on products, pricing, order entry, order status, shipping arrangements and warranty inquiries. Kickstart your career with our client, who values growth for its employees and has a friendly working environment!

Responsibilities:

  • Enter daily orders from customers either through manual or EDI (electronic data interface) across a large kitchenware product offering
  • Respond to customer inquiries timely resolving product or service problems via email or phone
  • Process warranty and defective product claims and escalate customer concerns when needed
  • Check daily open order and back-order reports to ensure products are being shipped
  • Liaise internally with sales employees as needed for customer order questions
  • Assist other team members with daily distribution of work and for coverages
  • Work with Leader for order availability/out of stock/shipping/pricing questions
  • Work with internal system and new incoming Business Central ERP system
  • Understand all pricing processes working with Finance as needed
  • Enter sample requests from customers to warehouses
  • Other duties as assigned
  • Qualifications

  • Must be bilingual in Spanish/English
  • Post-secondary education is preferred
  • 2-3 years of similar customer service or inside sales experience supporting a high volume of order entry and a variety of other customer support functions
  • Must have excellent written and oral communication skills to write clear emails to customers throughout North America and to respond to phone inquiries
  • This is a high volume email/order entry role and not a high volume incoming call role
  • Strong Microsoft computer skills and ability to quickly learn in-house systems and adapt to technology quickly
  • Attention to detail and inputting numbers is a must for accurate order processing
  • Experience working in a team environment demonstrating flexibility, adaptability and working in a high-volume, fast paced environment
  • Strong analytical and problem-solving skills to understand processes and where customers may be experiencing issues and how to resolve issues
  • Don’t miss out on this Bilingual Spanish/English Customer Service Representative job in Markham, ON. Apply now and you will hear back from an Adecco Recruiter soon.

     




    • Apply with Adecco

    Reference number CA_EN_1_026659_1978104

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