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Bilingual Technical Support Agent

  • Location
    North York, Ontario
  • Salary
    $25.00/Hourly
  • Job type
    Temporary/Contract
  • Category
    Office, clerical & administrative - Clerical

On behalf of our top Banking client, Adecco is currently hiring for a Bilingual Technical Support Agent for our client located in Toronto, ON. Are you a critical thinker with good problems solving skills? Are you good at analyzing information? Then this would be the job for you!

Our client is a large, reliable, and reputable organization within the financial services industry. Bilingual Technical Support Agent will be a 15-months full time contract position with a possibility of extension and conversion to perm as needed. With a pay rate of $25.00/hour, this will be a hybrid role (2 weeks onsite, 2 weeks remote-subject to change) The working schedule will be rotational from Monday to Sunday- 08:30 am to 10:00 pm. (5 days a week 8-hour shifts).

Bilingual Technical Support Agent Responsibilities:

  • Provide daily technical support and solutions within a timely manner including On-site Deployment, Installation and Support Maintenance of the Point of Sale (POS) payment equipment
  • Scheduling and implementation of major merchant and product rollouts
  • Liaise with internal and external partners to ensure a consistent and frictionless installation and provide Second Level Technical support for onsite Technicians
  • Perform Base 24 and TEM\TMS updates and conduct product testing, documenting bug\device performance and updating service tickets/logs as needed
  • Proactively work to identify and correct customer issues, resolve customer complaints and concerns, and coordinate with other staff and departments as required

    • Bilingual Technical Support Agent Requirements:

  • Technical Background through college or university preferred
  • Minimum 1-2 years of previous experience in a customer service/call center environment desired
  • Computer networking/hardware knowledge/POS technical knowledge highly preferred
  • Previous experience in Base 24 program, Remedy (knowledge) would be considered an asset
  • Bilingual in English and French (written and verbal) mandatory
  • Computer savvy and proficiency with Microsoft Office tools (Excel (basics), Outlook, and Word)
  • Excellent written and oral communication skills
  • A team player who collaborates effectively with peers and other teams

    • Why work for Adecco?

  • Great Pay+4% vacation pay
  • Paid weekly: accurate and on time
  • Medical and dental benefits once qualified
  • Strong health and safety programs
  • Flexible shifts
  • Free training programs

    • If you are interested in this Bilingual Technical Support Agent position in Toronto, ON.

    Please apply now.

    CAB6602

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    • Apply with Adecco

    Reference number CA_EN_1_026602_2036036

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