Join Adecco's team as a Bilingual Technical Support Analyst (French & English) for a leading workplace safety company in Calgary, AB. Troubleshoot hardware, software, and firmware issues in a dynamic 24/7 environment. Enjoy hybrid work, growth opportunities, and competitive benefits.
Advantages:
Duties and Responsibilities:
Provide technical support for cloud-based solutions
Troubleshoot complex issues
Analyze device data
Investigate network and connectivity problems
Manage customer requests and ensure timely resolution
Collaborate with internal teams for issue resolution
Process RMA requests accurately
Assist with product technical information and improvements
Ensure customer data privacy
Configure life-saving devices
Requirements and Qualifications:
Fully bilingual in English and French
Post-secondary education in a technology-related field
Minimum 2 years of technical support experience
Excellent troubleshooting and communication skills
Familiarity with case management systems and analytics tools
Strong attention to detail and proactive mindset.
Flexibility and open availability to support 24/7 business needs.
Don’t miss out on this partially remote Bilingual Technical Support Analyst (French & English) job opportunity in Calgary, AB. Apply now and an Adecco recruiter will reach out if you qualify!
Lacking the skills for this job? Don’t worry – we’ve got you covered. Click this link https://qrco.de/bdiseH to learn about the Aspire Academy and start your free upskilling journey today.