Bilingual Technical Support Analyst (French & English)

  • Location
    Calgary, Alberta
  • Job type
    Direct Hire
  • Category
    Information Technology - Systems Analyst

Join Adecco's team as a Bilingual Technical Support Analyst (French & English) for a leading workplace safety company in Calgary, AB. Troubleshoot hardware, software, and firmware issues in a dynamic 24/7 environment. Enjoy hybrid work, growth opportunities, and competitive benefits.

Advantages:

  • Hybrid work schedule

  • Growth opportunities in a fast-growing company

Duties and Responsibilities:

  • Provide technical support for cloud-based solutions

  • Troubleshoot complex issues

  • Analyze device data

  • Investigate network and connectivity problems

  • Manage customer requests and ensure timely resolution

  • Collaborate with internal teams for issue resolution

  • Process RMA requests accurately

  • Assist with product technical information and improvements

  • Ensure customer data privacy

  • Configure life-saving devices

Requirements and Qualifications: 

  • Must be legally eligible to work, and reside in Canada

  • Fully bilingual in English and French

  • Post-secondary education in a technology-related field

  • Minimum 2 years of technical support experience

  • Excellent troubleshooting and communication skills

  • Familiarity with case management systems and analytics tools

  • Strong attention to detail and proactive mindset.

  • Flexibility and open availability to support 24/7 business needs. 

Don’t miss out on this partially remote Bilingual Technical Support Analyst (French & English) job opportunity in Calgary, AB. Apply now and an Adecco recruiter will reach out if you qualify!

 

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  • Apply with Adecco

Reference number CA_EN_1_028546_2245037

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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