Business Process Consultant

  • Location
    Toronto, Ontario
  • Salary
  • Job type
  • Category
    Office, clerical & administrative - Operations

Adecco is currently hiring for a Business Process Consultant to service one of the largest insurance and financial services companies globally. This is a 1-year contract position and has a pay rate of $ 56.15/ hour.

Business Process Consultant Responsibilities:

  • Accountable for leading Process improvement projects utilizing methodologies and principles from Lean and/or Six Sigma (LSS).
  • The objective of each project will be to transform processes in an effort to improve overall customer experience in addition to increasing process efficiency and/or effectiveness. 
  • Drive measurable end-to-end process improvement that improves STP, SLA adherence, Capacity, and Customer Experience.
  • Serve as an agent of change, representing the GWAM Biz Ops, Continuous Improvement team to key project stakeholders within GWAM. Actively engage GWAM process owners ensuring open lines of communication and all barriers to change are removed.
  • Coach and mentor stakeholders through the foundational principles of 'problem solving'.
  • Support the AVP, Continuous Improvement building a robust project pipeline through proper due diligence and fact finding as part of the robust CI intake process
  • Work closely with Customer experience teams, Analytics teams and Risk Management to gather data needed for fact-based improvement recommendations as well as defining end state process metrics that will objectively demonstrate benefits have been obtained.
  • Business Process Consultant Qualifications:

  • University degree in business or technical discipline. 
  • Lean Six Sigma Black Belt certification 
  • 8+ years of experience with business process improvement in complex environments, ideally within the Financial Services sector
  • Successful completion of 5+ (DMAIC) process improvement projects which have delivered significant tangible benefits in measurable benefits
  • Demonstrated quantitative analysis capabilities, utilizing statistical techniques.
  • Experience conducting a wide array of complex quantitative and qualitative analysis.
  • Experience being part of a team chartered to 'think big' and 'out of the box'
  • Business Process Consultant Nice to have:

  • Professional designation (CA, CMA, CGA, P. Eng.)
  • Experience utilizing Minitab would be an asset
  • Practical application of LSS (“walking the talk” vs. theoretical knowledge) with the ability to coach others not familiar with LSS
  • Good working knowledge of the tools, methodologies and philosophies of Lean and/or Six Sigma
  • Strong analytical skills with a high aptitude for quantitative analysis (Strong numerical comprehension and proficiency in analyzing and interpreting data.)
  • Why work for Adecco?

  • Great Pay! +4% vacation pay
  • Paid weekly: accurate and on time
  • Medical and dental benefits once qualified
  • Strong health and safety programs
  • Flexible shifts
  • Free training programs
  • If you are interested in this Business Process Consultant job in Toronto, ON, apply today. Also, please visit our Adecco website to check out other opportunities available at 

    You can also email directly your resume to


    • Apply with Adecco

    Reference number CA_EN_1_026602_1474492

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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