Business Systems Associate

  • Location
    Toronto, Ontario
  • Job type
    Direct Hire
  • Category
    Information Technology - Systems Analyst

Adecco is seeking a proficient and motivated Business Systems Associate for a full-time position with our client based in Toronto, ON.

Position Overview:
As a Business Systems Associate, you will be a vital link between different stakeholders within the organization. Your primary responsibility will be to gather, analyze, and communicate requirements, ensuring alignment between business needs, IT solutions, and third-party vendors. You will play a key role in driving system solutions and process enhancements to meet the operational needs of the organization.


  • Apply a wide range of elicitation techniques to facilitate the gathering and documentation of requirements.

  • Verify, prioritize, and document precise requirements for system enhancements and new development projects.

  • Foster close collaboration with business users and IT project teams, including project management and development personnel.

  • Generate comprehensive documentation, encompassing process diagrams, workflows, use cases, and both functional and non-functional requirements.

  • Function as the primary technical contact point for business users concerning system functions and features.

  • Offer guidance on system capabilities and configuration.

  • Engage with vendors to address system defects and respond to enhancement requests.

  • Assist in the coordination of testing for new solutions, ensuring alignment with business requirements by working closely with development team members.

  • Act as the primary liaison for business users during user acceptance testing.

  • Collaborate alongside business users and developers to identify data mapping requirements and initiatives for data management.

  • Verify the precision and completeness of data requirements.

  • Participate in the investigation and resolution of data integrity issues, such as identifying missing or inconsistent data.


  • 3+ years of related experience in business systems analysis or 2+ years of related experience in business system operation, such as Loan Origination/Servicing Systems.

  • Preferred experience with contemporary systems analysis principles, methods, procedures, practices, tools, and techniques.

  • Previous experience working directly with vendors to customize and enhance purchased software is a plus.

  • Prior exposure to the automotive finance industry or consumer finance industry is preferred.

  • Bachelor's Degree in a relevant field of study.

  • Proficient in eliciting, analyzing, documenting, and communicating functional and non-functional requirements for business systems.

  • Exceptional communication skills, especially the ability to convey system and technical concepts to individuals with limited technical knowledge.

  • Quick comprehension of business processes and the ability to identify process improvements.

  • Strong research, analytical, organizational, and time management skills.

  • Detail-oriented, maintaining high levels of quality and productivity.

  • Demonstrated proficiency in the MS Office suite, data analysis tools, SQL, and relational databases.

Why Join Us:
If you are seeking a permanent opportunity in a fast-paced, challenging environment with a growing company, then this position is tailored for you. We offer a competitive salary, outstanding benefits, and the chance to collaborate with a dynamic team of professionals.

How to Apply:
If you are interested in this opportunity, please apply online, and a recruiter will be in touch with you soon.


  • Apply with Adecco

Reference number CA_EN_1_026683_2158035

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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