Call Center Representative

  • Location
    London, Ontario
  • Salary
    $ 16 - $ 18 / Hourly
  • Job type

Our client in the banking industry has an immediate opening for a Call Center Representative in London, ON. Only apply if available full time and legally eligible to work in Canada.

Start Date: October 2020
Shift(s) if applicable: Monday to Friday: 7:00am -9:00pm and Saturday and Sunday 7:00am to 7:00pm
Wage: $16.00 / hour - $18.00/hour

Call Center Representative Responsibilities:

  • Respond to a variety of inbound customer calls/emails
  • Ensure accurate and detailed problem documentation/ticketing
  • Provide timely escalation and follow-up with support groups and customers
  • Identify and escalate wide-impact or potential wide-impact outages
  • Identify trends and opportunities for improvement as well as provide ongoing feedback
  • Build ongoing support proficiency for other skills and applications
  • Call Center Representative Requirements:

  • University Degree or a College degree/diploma is considered an asset
  • A technical support background or related education
  • Experience with iPad, Tablets, Smartphone and Android devices
  • Previous call center experience
  • Exceptional customer service skills
  • Experience with ticketing systems is an asset
  • Above average computing and navigational skills
  • Good knowledge of Microsoft Office 2010 (Word, Excel, OneNote and PowerPoint)
  • Above average computing and navigational skills
  • A team player who collaborates effectively with peers and other teams
  • We Offer:

  • Great Pay! +4% vacation pay
  • Paid weekly: accurate and on time
  • Medical and dental benefits once qualified
  • Strong health and safety programs
  • Flexible shifts
  • Free training programs
  • If you are interested in the Call Center Representative role in London, ON apply today. You may contact our recruitment consultant att for more information.


    This job is also known as: Customer Service Representative

    • Apply with Adecco

    Reference number CA_EN_1_026602_1409419

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