Call Center Representative

  • Location
    London, Ontario
  • Salary
    $ 16 - $ 18 / Hourly
  • Job type
    Temporary/Contract-to-hire

Our client in the banking industry has an immediate opening for a Call Center Representative in London, ON. Only apply if available full time and legally eligible to work in Canada.

Start Date: October 2020
Shift(s) if applicable: Monday to Friday: 7:00am -9:00pm and Saturday and Sunday 7:00am to 7:00pm
Wage: $16.00 / hour - $18.00/hour

Call Center Representative Responsibilities:

  • Respond to a variety of inbound customer calls/emails
  • Ensure accurate and detailed problem documentation/ticketing
  • Provide timely escalation and follow-up with support groups and customers
  • Identify and escalate wide-impact or potential wide-impact outages
  • Identify trends and opportunities for improvement as well as provide ongoing feedback
  • Build ongoing support proficiency for other skills and applications
  • Call Center Representative Requirements:

  • University Degree or a College degree/diploma is considered an asset
  • A technical support background or related education
  • Experience with iPad, Tablets, Smartphone and Android devices
  • Previous call center experience
  • Exceptional customer service skills
  • Experience with ticketing systems is an asset
  • Above average computing and navigational skills
  • Good knowledge of Microsoft Office 2010 (Word, Excel, OneNote and PowerPoint)
  • Above average computing and navigational skills
  • A team player who collaborates effectively with peers and other teams
  • We Offer:

  • Great Pay! +4% vacation pay
  • Paid weekly: accurate and on time
  • Medical and dental benefits once qualified
  • Strong health and safety programs
  • Flexible shifts
  • Free training programs
  • If you are interested in the Call Center Representative role in London, ON apply today. You may contact our recruitment consultant att Tsaha.Grant@adecco.ca for more information.

    B6602

    This job is also known as: Customer Service Representative



    • Apply with Adecco

    Reference number CA_EN_1_026602_1409419

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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