Case Manager STD Toronto

  • Category
    Office, clerical & administrative - Employee Services
  • Job type
  • Location
    Toronto, Ontario

Adecco is currently looking for Short Term Disability Case Manager  in Toronto, ON for our Insurance Company client. This is a 1 year contract with a pay rate of $23.00/hr. The candidate must be an action-oriented individual with strong team building, relationship management, and problem-solving skills. Candidates with a Health-science background is preferred. 

As an ideal candidate, you must have :
  • Around 1-3 yrs of direct or related experience,
  • Strong customer-service skills,
  • Decision making ability,
  • Ability to work in a fast-paced environment,
  • Good business acumen
  • Be a clear communicator

Hours : 8.00am to 5.00pm

Start date : 19th Nov

Short Term Disability Case Manager

Are you looking for an opportunity to challenge your customer service and administrative skills while improving your medical terminology knowledge?

In this role, you will be responsible for managing short term disability claims from intake to payment. This function includes key account-abilities that require a strong commitment to quality, and business knowledge. Your strong communication skills will help you succeed as you develop relationships with key internal and external stakeholders.

On a typical day, you could expect to accomplish the resolution of short term disability claims, address escalated client concerns, and develop case management plans to either facilitate a Return to Work program or a transition to a long term disability option.

As a Short-term Disability Case Manager, your responsibilities will include:

  • Setting up new short term disability claims. This function will include contractual interpretation and accurate data entry
  • Making decisions on and payment of Short Term Disability claims using contractual, medical, functional, and vocational analysis
  • Frequent written and verbal communication to clients and stakeholders within and outside of the medical community, plan members and plan administrators
  • Maintain productive relationships with internal stakeholders to maintain service level targets
  • Constant prioritization of conflicting demands with extremely tight turn around times

Short-term Disability Case Manager preferred candidate, you will possess:

  • Familiarity with medical terminology;
  • A focused attention to detail - particularly with numbers, spelling and grammar;
  • Strong analytical, problem-solving and decision making skills;
  • Very strong written and verbal communication skills, with the ability to effectively deliver difficult messages to clients by telephone and in the form of very detailed letters of explanation;
  • The skills to multi-task, prioritize, and work in a fast paced environment;
  • Intermediate PC skills - including data entry, MS Word and MS Excel;
  • Strong customer service experience, with proven ability to build and manage relationships with external and internal clients.

Special Conditions:

•           Overtime may be required during peak periods

If you are interested in this Short-term Disability Case Manager position in Toronto, ON, please apply online to this job posting NOW. 


  • Apply with Adecco

Reference number CA_EN_1_026602_12064280

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.