Client Relations Coordinator

New
  • Location
    Kitchener, Ontario
  • Job type
    Temporary/Contract
  • Category
    Office, clerical & administrative - Clerical

Adecco is currently hiring for a temporary to permanent, full-time Client Relations Coordinator in Kitchener, ON to work for our client, a dynamic and well-established auction company. In this role, you will perform various administrative and operational functions including relationship management, implementation and development of customer service strategy and collaboration with colleagues.

  • Pay rate: $23/hour
  • Location: Kitchener, ON
  • Shifts: Monday to Friday
  • Job type: Temporary to permanent | Full-time
  • Here’s why you should apply:

  • Hires fast, pays weekly
  • 4% vacation pay paid out on each weekly pay cheque
  • Pathway to permanent employment
  • Generous referral bonuses
  • Duties and Responsibilities:

  • Support growth of the customer base and act as a liaison between all auction departments, including sales representatives, consignment dealers and auction personnel
  • Perform clerical and numerical activities including selecting, compiling, verifying, and processing data
  • Ensure ancillary services such as transport and shop services have been scheduled and completed
  • Utilize market conditions to effectively qualify reserve prices and negotiate sales
  • Understand dealer-facing systems and effectively educate and resolve issues for internal and external customers
  • Collaborate with auction team to ensure proper marketing of sale inventory to maximize vehicle exposure
  • Support services and programs outside of the core auction workflow as needed to meet site objectives
  • Monitor VIP customers and their performance to ensure adherence to benchmarks
  • Educate customers on the best ways to utilize company systems and services
  • Utilize CRM to log calls, run reports, and view dashboards
  • Monitor local competition and recommend competitive strategies to supervisor
  • Requirements and Qualifications:

  • High School Diploma and or equivalent experience
  • 1-2 years of customer service experience preferred
  • Previous auction experience or automotive background is an asset
  • Developed and professional verbal, written communication and listening skills
  • Prior experience with sales and sales management tracking databases, such as Salesforce.com, with emphasis on accurate documentation is preferred
  • Effective customer relations, communication, enthusiastic, persuasive, and interpersonal skills
  • Intermediate computer skills with basic knowledge in Microsoft Suite, including Word, Excel and Outlook
  • Multi-tasking skills along with the ability to adapt to changing work environments
  • Demonstrated ability to learn, retain and articulate product related information and provide unscripted responses on appropriate subject matter
  • If you are interested in this Client Relations Coordinator job opportunity in Kitchener, ON apply now and you will hear back from an Adecco Recruiter soon.

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    • Apply with Adecco

    Reference number CA_EN_1_026510_1794480

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