Client Services Representatives

  • Location
    St. Catharines, Ontario
  • Salary
    $17.00/Hourly
  • Job type
    Temporary/Contract
  • Category
    Call centre & customer service - Customer Service

Our client, a Multinational Professional Services Company, is currently hiring Client Service Representatives in St. Catherines. This role pays 17 per hour and is a one-year contract. Candidates with Customer Service (Call center) experience preferred. Candidates must have social media experience using Facebook, Twitter, Instagram, Snapchat and other social media experience.
Responsibilities:
Support and expand social media self-serve advertising customer base
Demonstrate the value of advertising solutions and provide support for all self-service products to improve their experience
Receive and log internal and/or external customer problem/request/issues ensuring accurate documentation
Perform troubleshooting/problem identification following defined procedures to resolve correctly
Develop and maintain knowledge of advertiser -specific business environment
Perform follow-ups on incidents with advertiser to ensure customer satisfaction
Qualifications:
HS Diploma or GED Min 1-yr customer service
Ability to work all shifts as required (including holidays)
Superior communication skills
PC skills and keyboarding skills
Experience using social media Professional Skill Requirements
Flexible and quick learners, able to adapt to continuously evolving needs of both the business and the customer
Self-driven with attention to detail and follow through strong analytical and decision-making skills that demonstrate good judgment
High level of professional customer service skills solutions mindset, helping nature, passion for the customer and customer experience
Demonstrate speed, agility, critical thinking, and problem-solving
Ability to multitask and work under pressure
Uses knowledge base and a sensible business approach to confidently make decisions
Superior communication skills verbal, written, and listening skills
Looking for candidates with Facebook, Twitter, Instagram, Snapchat, and other social media experience.
Customer Service (Call center) experience preferred.
The candidate will help support and expand self-serve advertising customer base.
Will demonstrate the value of social media advertising solutions and provide support for all self-service products.

 

 




  • Apply with Adecco

Reference number CA_EN_1_021098_1570697

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