Client Services

  • Location
    St. Catharines, Ontario
  • Salary
  • Job type
  • Category
    Call centre & customer service - Customer Service

Adecco is currently recruiting for a Client Services associates in St. Catharines, ON. This is a 1 year contract with a pay rate of $17.00 per hour including a $1000 dollar bonus.

In this role, you will be supporting the client’s self-service advertising customer base through chat, e-mail, and phone support. Experience with social media is considered an asset.

Start Date: 4/30/2021

End Date: 4/29/2022

Schedule: 8:00am-5:00pm. 

Pay Rate: $17.00/hour + 4% vacation pay + $1000 dollar bonus

Job Description:

• Support and expand social media self-serve advertising customer base

• Demonstrate the value of advertising solutions and provide support for all self-service products to improve their experience

• Receive and log internal and/or external customer problem/request/issues ensuring accurate documentation

• Perform troubleshooting/problem identification following defined procedures to resolve correctly

• Develop and maintain knowledge of advertiser -specific business environment

• Perform follow-ups on incidents with advertiser to ensure customer satisfaction


• HS Diploma or GED

• Min 1-yr customer service

• Familiarity with online advertising products

• Experience with social media such as Facebook, Twitter, Instagram and Snapchat

• Superior communication skills

• Ability to work all shifts as required (including holidays). Center is 24/7 and rotation could change from 8:00am-5:00pm. 

Skills and Abilities:

• Flexible and quick learners

• Self-driven with attention to detail and follow through strong analytical and decision-making skills that demonstrate good judgment

• High level of professional customer service skills solutions mindset, helping nature, passion for the customer and customer experience

• Demonstrate speed, agility, critical thinking, and problem-solving skills in their work

• Ability to multitask and work under pressure

• Superior communication skills verbal, written, and listening skills


  • Apply with Adecco

Reference number CA_EN_1_021098_1603508

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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