Collections Officer

  • Category
    Office, clerical & administrative - Clerical
  • Job type
  • Location
    Halifax, Nova Scotia

Adecco is currently hiring for a Collections Officer in Halifax, NS. To be considered for this Collections Officer role, you must have 1 year of collections (or equivalent Banking) experience, able to read/interpret mortgage/loan agreements and legal documents including bankruptcy notices and filing Proof of Claims, and knowledge of laws, rules, and regulations governing collection functions in various provinces. Our client is a Canadian multinational insurance company and financial services provider. This is a 6 months contract position and has a pay rate of $21.87 / hour.
Collections Officer Responsibilities:
• Own the full collection process of delinquent and/or past due payments up to loan/account being brought current and/or written off, on the following products; Loans, Lines of credit, Bank accounts, and Mortgages 
• Manage and resolve a more complex delinquent account in a timely and accurate manner
• Ensure payments and adjustments are processed accurately and within company policies
• Manage incoming correspondence received from clients and determine the action required or next steps 
• Review, investigate and analyze accounts to determine the client’s ability to repay the debt negotiate payment arrangements/solutions within credit policy guidelines and adhering to policies and procedures
• Maintain account records regarding the financial status of the customer and the status of the collection’s efforts 
• Escalate legal or third-party notices where the Banks security is at risk, including property tax arrears, tax sales, and insurance cancellation notices 
• Manage the balance between customer expectation and reputational risk of highly sensitive situations and disgruntled, irate clients 
• Ensure client privacy and confidentiality are maintained and that processes align with Bank and Compliance policies and practices  
Collections Officer Qualifications: 
• 1 year of collections (or equivalent Banking) experience
• Excellent communication and negotiating (both written and verbal) skills
• Bilingual in French and English would be an asset
• Knowledge of laws, rules, and regulations governing collection functions in various provinces
• Able to read/interpret mortgage/loan agreements and legal documents including bankruptcy notices and filing Proof of Claims
• Strong/advanced competency in the Microsoft Office Suite
• Strong team player with the ability to coach others in a team environment
• Organized and adaptable to change
• Strong analytical, interpretive and judgment skills and problem-solving capabilities
• Adapt quickly and easily to changes with fluctuating work volumes in a fast-paced changing environment
Why work for Adecco?
- Great Pay +4% vacation pay
- Paid weekly-accurate and on time
- Medical and dental benefits once qualified
- Strong health and safety programs
- Flexible shifts
- Free training programs
If you are interested in this Collections Officer job in Halifax, NS, apply today. 
Also, please visit our Adecco website to check out other opportunities available at

  • Apply with Adecco

Reference number CA_EN_1_026602_1206644

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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