Collections Officer- Waterloo

  • Category
    Office, clerical & administrative - Administration
  • Job type
  • Location
    Waterloo, Ontario

Adecco is currently hiring for a Collection Officer in Waterloo, ON for a 4-month contract. Our client is a top insurance company. This contract position pays $22.25/hr. In this role as a Collection Officer, the candidate will be working in a queue and from a spreadsheet. Investigating files, contact client via phone, email and via letter

Hours: 8.00am to 4.00pm OR 9.00am to 5.00PM

Collections Officer Responsibilities:

  • Own the full collection process of delinquent and/or past due payments up to loan/account being brought current and/or written off, on the following products: Loans, Lines of credit , Bank accounts ,Mortgages – line of credit and conventional – up to 50 days past due
  • Manage and resolve more complex delinquent account in a timely and accurate manner 
  • Ensure payments and adjustments are processed accurately and within company policies 
  • Manage incoming correspondence received from clients and determine action required or next steps 
  • Review, investigate and analyze accounts to determine the client’s ability to repay the debt 
  • Negotiate payment arrangements/solutions within credit policy guidelines and adhering to policies and procedures 
  • Maintain account records regarding the financial status of the customer and the status of the collections efforts 
  • Manage the balance between customer expectation and reputational risk of highly sensitive situations and disgruntled, irate clients 
  • Ensure client privacy and confidentiality are maintained and that processes align with Bank and Compliance policies and practices 
Collections Officer Requirements
  • Previous collection/recoveries experience (at least 1 year)
  • Excellent communication and negotiating (both written and verbal) skills
  •  Analytical, interpretive, judgement and problem-solving skills
  • Able to manage competing priorities in a fast-paced environment? 
  • Able to collaborate with geographically and culturally diverse cross-functional team 
  • Collections Officer Qualifications 
  • We’re looking for a passionate, motivated individual with 3-5 years collections (or equivalent Banking) experience to join our team.
Experience with any or all of the following is a plus; 
  •  Bilingualism (French and English) would be an asset 
  •  Strong/advanced competency in the Microsoft Office Suite 
  • Comprehensive understanding of Banking products and services 
  • Strong team player with the ability to coach others in a team environment 
  •  Organized and adaptable to change 
  •  Strong communication skills, both written and verbal 
  •  Communicate with sometimes disgruntled and/or irate customers and/or advisors 
  • Knowledge of laws, rules and regulations governing collection functions in various provinces 
  • Strong analytical, interpretive and judgment skills and problem-solving capabilities 
  •  Results oriented. Proactively seeks solutions and takes
  • Who will the incumbent report to (title)? Manager, Collections & PAM 
  •  Is there any Over- time required? There could be from time to time 
  • When do you plan to start interviewing? ASAP 
  • Is there parking available on the worksite? Is there a cost for the parking? Yes, parking is available at no cost 

If you are interested in this Collection Officer role in Waterloo, ON, please apply ONLINE to this job posting.

For other opportunities please visit our website

  • Apply with Adecco

Reference number CA_EN_1_026602_12056073

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.