Contact Centre Representative Inbound Bilingual French and English I

  • Category
    Retail & sales - Sales
  • Job type
    Temporary/Contract
  • Location
    Markham, Ontario

Adecco is currently looking for a Contact Center Representative in Markham, ON. The main function of a Contact Centre/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities

 

  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  •  Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Our client is a large organization- one of the 5 banks. The role is a 6 month contract with a pay rate of $16.63/hour.

 

Job Requirements

  • Customer service skills
  •  Strong communication skills – verbal & written
  •  Interpersonal skills – gel well with the team
  •  Previous call center experience
  • Results driven
  • Attention to detail

 

EDUCATION

High school education required. Post- secondary education preferred
2-4 years of related years of experience

 

 

If you are interested in this Contact Center Representative role in Markham, ON, please click "Apply with Adecco" NOW!

 

 

  • Apply with Adecco

Reference number CA_EN_1_026602_12095782

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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