Contact Centre Representative Inbound I

  • Category
    Accounting & Finance - Bank Teller
  • Job type
    Temporary/Contract
  • Location
    Toronto, Ontario

Contact Centre Representative- Inbound I

Adecco is currently hiring for a Contact Centre Representative in North York Toronto, ON. This position is with one of the 5 major banks.  To qualify for the Contact Centre Representative role, you must be able to work rotational shift 9:00 – 8:00 pm and have 1+ year call center experience, ability to multitask in a challenging environment, and Financial / Banking Industry experience.

New grads are welcome!

The Contact Centre Representative- Inbound I is a 6-month contract and has a pay rate of $16.63 per hour.

 

Contact Centre Representative - Inbound I Responsibilities:

  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
     

Contact Centre Representative - Inbound I Qualifications:

  • Strong communication skills – verbal & written
  • Customer service skills
  • Interpersonal skills – work well with the team
  • Self-motivated and goal-oriented
  • Detail oriented and strong analytical skills
  • Previous call center experience
  • Financial & Banking Industry 
  • Microsoft office knowledge, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs. 
  • Degree or certification: business commerce or finance background, basic level of accounting, and CSC
  • Minimum 1 years’ experience, new grads are welcome
  • Able to work Mon – Sat. 9:00 AM-8:00 PM (Shifts to be determined) 

Why work for Adecco?

-Great Pay +4% vacation pay

-Paid weekly-accurate and on time

-Medical and dental benefits once qualified

-Strong health and safety programs

-Flexible shifts

-Free training programs

If you are interested in this Contact Centre Representative role in North York Toronto, ON please apply to this posting today!

Also, please visit our Adecco website to check out other opportunities available at www.adecco.ca

B6602-30654

 

  • Apply with Adecco

Reference number CA_EN_1_026602_12134826

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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