Contact Centre Representative

  • Category
    Office, clerical & administrative - Clerical
  • Job type
    Temporary/Contract
  • Location
    Markham, Ontario

Adecco is currently hiring for temporary Contact Centre Representative in Markham. To qualify for this Contact Centre Representative role, you have must call centre  and data entry experience. Our client is a leader in the transportation industry. Shift times:  Monday 9am -5pm. Pay is $16.92/hr
Contact Centre Representative Responsibilities:

  • Provide highest level of customer service to all internal and external customers.
  • Responds to customer inquiries and problems by providing timely and accurate information or directing inquires to appropriate staff member.
  • Able to reach out to existing customers to grow business.
  • Treats each customer and staff member with courtesy, dignity and respect of privacy.
  • Meet or exceed established performance requirements.
  • Meets and exceeds “sales objectives” as directed by the CBM
  • Willingness to follow and execute departmental procedures.
  • Adheres to the work schedule in order to handle the call volume and contractual requirements, unless request made by supervisor.
  • All other duties as assigned

Contact Centre Representative Qualifications:

  • Passion and pride for providing excellent customer service. Communication, organizational and interpersonal skills required.  
  • Able to prioritize work, excellent accuracy levels, attention to details, able to multi-task in an efficient and accurate way.
  • Desire to be a part of a dedicated team that is committed to excellence within their job.
  • Excellent oral and written communication skills, professional and friendly telephone manner.  Call Centre experience an asset as well as Bus Driving experience.
  • Proficient in Word, Excel, Outlook. Superior keyboarding and data entry skills.
  • Detail oriented, high accuracy levels.
  • Ability to understand, listen and execute the customer’s needs.
  • Previous experience in a high volume call centres an asset.
  • Ability to handle stressful situations with a positive outcome.
  • Skilled in making outbound calls an asset.
  • High school graduate with some College experience.

Why Work for Adecco?

  •  Great pay + 4% vacation pay           
  •  Paid weekly, accurate and on time  
  • Medical and dental benefits once qualified   
  •  Strong health and safety programs  
  •  Flexible shifts
  •  Generous referral bonus
  • Free training prorgram
If you are interested in Contact Centre Representative position in Markham, apply today or call 4162960822 ext 225 to learn more.

B6659

 

  • Apply with Adecco

Reference number CA_EN_1_026659_1246859

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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