Contact Centre Representative

  • Category
    Office, clerical & administrative - Employee Services
  • Job type
  • Location
    Toronto, Ontario

Adecco is currently hiring for a temporary Contact Centre Representative in Markham. To qualify for this Contact Centre Representative role, you must be able to work afternoons / evenings (3:00pm – 11:00 pm) and Saturday’s. Our client is a leading financial institution looking for eager and developmentally focused individuals.


Contact Centre Representative Responsibilities:


• Provide an excellent customer experience via inbound calls, following appropriate authentication and risk assessment protocols

• Advise customer on payment amounts, methods, and dates / fees of payments. Policy renewals dates of existing policies, reprinting of statements; proof of insurance

•. Meet required call quality, compliance, call handle time, call per hour, cross sales and call productivity goas.

• Demonstrate professionalism and leadership during all interactions; taking ownership of customer problems and provide first contact resolution at every opportunity.

• Plays a key role in enhancing the customer experience by providing high quality service at every interaction and ensuring customer concerns are being handled appropriately, while working a dynamic fast pace environment.

• Promotes client loyalty through attention to detail and relationship-building.

• Achieve referral quote objectives though inbound phone calls, conduct assessment of potential insurance needs, cross-sell a quote and successfully transition customer to a licensed Advisor.


Contact Center Representative Qualifications:


• High degree of persuasiveness to ensure customer is referred to a licensed Advisor once an opportunity has been identified

• A customer-centric focus with the ability to professionally communicate both verbally and written, to quickly develop rapport.

• Analytical and problem resolution skills.

• Strong work ethic and self-starter with the ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.

• Must be comfortable working in a statistically driven environment.

• You have a minimum of 1 year customer service, sales or call center experience.

• College or University education is an asset.


Why Work for Adecco?

• Great pay + 4% vacation pay          

• Paid weekly – accurate and on time           

• Medical and dental benefits once qualified 

• Strong health and safety programs 

• Flexible shifts           

• Generous referral bonuses

• Free training programs        


If you are interested in this Contact Center Representative job in Markham, please apply to this role today.


  • Apply with Adecco

Reference number CA_EN_1_026659_12175126

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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