CRM Data Analyst, Customer Relations

New
  • Location
    North York, Ontario
  • Job type
    Temporary/Contract
  • Category
    Retail & sales - Sales

Adecco is Hiring a CRM Data Analyst for a well-known client in North York, ON.

The ideal candidate will support the Customer Relations team in various aspects of Customer Relationship Management.

This is a 12-month contract (with ongoing extensions)
Payrate: $30/hr + 4% Vacation pay

Full Health and Dental Benefits & Career Development and Training

Responsibilities:

  • Responsible for database cleansing and reporting; execution of marketing campaigns including segmentation creation, list pulls, data cleansing and campaign execution; as well as responsible for all dealer inquiries with regards to customer satisfaction.
  • Database cleansing; identifying cleaning opportunities within the company database and executing cleansing on a regular basis
  • Monthly cleansing & KPI reporting metrics
  • Email and Direct Mail Marketing campaign execution;
  • Receive marketing campaign details from CRM Manager, then using internal company systems, create segmentations based on desired target group.
  • Create email campaigns by attaching the segmentation list to the html templates and deploying emails; English & French
  • Execute direct mail campaigns by creating the segmentation and pulling the list, cleanse the data (duplicate check, data quality) then send the list to the fulfillment house
  • Measure and report all marketing campaign ROI                                                                                                  
  • Customer Satisfaction monitoring
  • Respond to all dealer inquiries regarding customer satisfaction surveys
  • Monitor the customer satisfaction reporting portal to ensure data flow of surveys as well as marketing campaign reporting.
  •  

    Qualifications:

  • Bachelor’s Degree in either Research Analytics, Statistics, Computer Science, Information Systems, Business, Automotive, or related field
  • 2+ years of previous relevant work experience working with customer databases or with hands-on marketing campaign execution.
  • HTML programming experience; email template creations
  • Highly detail oriented with a critical degree of accuracy regarding data entry and analysis
  • SAP GUI knowledge is an asset
  •  
  • Advanced knowledge of MS Office, particularly Excel (Macros, V-Lookups, Concatenate)
  • Comfortable working in a fast-paced agile environment
  • Ability to proactively solve problems and creatively innovate new solutions
  • Organizational and time management skills
  • Strong interpersonal skills, with demonstrated ability to work in a team environment
  • Automotive sector or prestige/luxury brands knowledge
  • French reading and writing a definite asset
  • Valid driver’s license for operating motor vehicles in Canada
  • If you are interested in the CRM Data Analyst Position in Toronto ON, please apply today!

     

     

    B6659

     

     



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    The Company will consider qualified applicants with arrest and conviction records

    • Apply with Adecco

    Reference number CA_EN_1_026659_1443810

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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