CRM Data Analyst, Customer Relations

  • Location
    North York, Ontario
  • Job type
  • Category
    Retail & sales - Sales

Adecco is Hiring a CRM Data Analyst for a well-known client in North York, ON.

The ideal candidate will support the Customer Relations team in various aspects of Customer Relationship Management.

This is a 12-month contract (with ongoing extensions)
Payrate: $30/hr + 4% Vacation pay

Full Health and Dental Benefits & Career Development and Training


  • Responsible for database cleansing and reporting; execution of marketing campaigns including segmentation creation, list pulls, data cleansing and campaign execution; as well as responsible for all dealer inquiries with regards to customer satisfaction.
  • Database cleansing; identifying cleaning opportunities within the company database and executing cleansing on a regular basis
  • Monthly cleansing & KPI reporting metrics
  • Email and Direct Mail Marketing campaign execution;
  • Receive marketing campaign details from CRM Manager, then using internal company systems, create segmentations based on desired target group.
  • Create email campaigns by attaching the segmentation list to the html templates and deploying emails; English & French
  • Execute direct mail campaigns by creating the segmentation and pulling the list, cleanse the data (duplicate check, data quality) then send the list to the fulfillment house
  • Measure and report all marketing campaign ROI                                                                                                  
  • Customer Satisfaction monitoring
  • Respond to all dealer inquiries regarding customer satisfaction surveys
  • Monitor the customer satisfaction reporting portal to ensure data flow of surveys as well as marketing campaign reporting.


  • Bachelor’s Degree in either Research Analytics, Statistics, Computer Science, Information Systems, Business, Automotive, or related field
  • 2+ years of previous relevant work experience working with customer databases or with hands-on marketing campaign execution.
  • HTML programming experience; email template creations
  • Highly detail oriented with a critical degree of accuracy regarding data entry and analysis
  • SAP GUI knowledge is an asset
  • Advanced knowledge of MS Office, particularly Excel (Macros, V-Lookups, Concatenate)
  • Comfortable working in a fast-paced agile environment
  • Ability to proactively solve problems and creatively innovate new solutions
  • Organizational and time management skills
  • Strong interpersonal skills, with demonstrated ability to work in a team environment
  • Automotive sector or prestige/luxury brands knowledge
  • French reading and writing a definite asset
  • Valid driver’s license for operating motor vehicles in Canada
  • If you are interested in the CRM Data Analyst Position in Toronto ON, please apply today!






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    • Apply with Adecco

    Reference number CA_EN_1_026659_1443810

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