CSR Bilingual

  • Category
    Office, clerical & administrative - Employee Services
  • Job type
    Temporary/Contract
  • Location
    Halifax, Nova Scotia

Adecco is currently hiring Bilingual Customer Service Representative in Halifax, NS for an Insurance company client. This is a 12 months contract with ah high chance of conversion to a permanent one. It pays $19.50/hr.

Ideal candidate must be bilingual in French and English, have Customer Service skills, Computer and Exceptional Communication Skills – Also needs to be comfortable learning new computer software.

As a Bilingual CSR, you are responsible for providing “one stop contact” on both general customers inquires and claim related issues. Responsible to provide excellent customer service on specific product lines and/or a specialized function, by handling inbound calls and all related investigation. Respond to calls related to claim issues, problem solving inquiries, while maintaining established service standards.

Available to work shifts Monday through Friday 9:00 am to 9:00 p.m. AST and Saturdays - 10:00-7:00 AST.

Sundays 12:00-6:00 AST.

Bilingual Customer Service Representative Responsibilities:

• Provide a high level of service to external and internal customers for all mainstream products within a product area (Travel, Life, Health/dental) and/or knowledge of a specialized function

• Respond to all customer service inquiries, answering a standard number of calls and related investigation work by following set procedures and utilizing administrative expertise

• Ensure positive and effective relationships are maintained with customers and sponsor partners

• Act as primary contact for customers’ requests by researching the problem/issue through interaction with multiple internal customers in order to find the appropriate information and solution

• Proactively works to identify and correct customer issues, and resolve customer complaints and concerns, and coordinating with other staff and departments as required

• Process transactions on specific product lines and maintain records accurately within established standards utilizing existing technology

• Maintains a sound level of product, procedures, systems and industry knowledge, across specific product lines, and of the service provided by Affinity Markets.

• Works with other team members to ensure a cohesive unit and consistent high level of service

Bilingual Customer Service Representative Knowledge/Skills:

• Excellent organization skills, with the ability to prioritize under stressful and changing circumstances

• Ability to maintain a “customer perspective” when dealing with customers and Sponsors. High level of phone confidence and professionalism. Excellent verbal and written communication skills.

• Excellent customer service negotiation skills with the ability to maintain a positive customer relationship in a very difficult situation

• Ability to identify workflow, systems and procedural issues and escalate issues appropriately

• Strong interpersonal skills required for interaction with internal/external customers and team members.

• Ability to learn a variety of computer platforms and business processes required.

• Good listener

• Ability to identify callers needs quickly and provide resolution for various platforms and clients.

• Flexible/adaptable to change

• Excellent interpersonal, customer service & telephone skills

• Ability to quickly learn new technologies and tools

If you are interested in this Bilingual Customer service representative role in Halifax, NS, please apply online to this job posting ASAP.

BB6602

  • Apply with Adecco

Reference number CA_EN_1_026602_12106512

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

Someone from Adecco/Roevin just contacted me, how do I tell if it’s legit or a scam? Here's how to protect yourself →