Customer Experience Associate

  • Location
    Dartmouth, Nova Scotia
  • Salary
    $17.00/Hourly
  • Job type
    Temporary/Contract-to-hire
  • Category
    Call centre & customer service - Customer Service

Adecco is currently hiring a temporary Customer Experience Associate, to work full-time hours for our client, a leading independent supplier and marketer of fuel and petroleum products, located in Dartmouth NS. Get your foot in the door with our client, who values growth for its employees and has a friendly working environment.

  • Pay rate: $17/hour
  • Location: Dartmouth, NS
  • Shifts: Monday to Friday | 8 AM- 5 PM
  • Job type: Full-time | Temporary
     
  • Here’s why you should apply:  

  • Hires fast, pays weekly 
  • 4% vacation pay paid out on each weekly pay cheque 
  • Medical and dental benefits once qualified 
  • Free training programs 
  • Duties and Responsibilities:

  • Create new and manage existing customer accounts by recording and maintaining account information
  • Increase revenue through inside sales initiatives
  • Answer a high volume of customer calls to achieve a Call Service Level of 93% handling sales inquiries, installations, inspections, and scheduling sales visits
  • Obtain and evaluate all relevant information to promptly handle and process inquiries, orders, and complaints
  • Utilize Equifax I-decision obtain credit approval for residential accounts
  • Manage a credit portfolio of accounts under 50K credit limit
  • Manage rejected call management making decision on the release of orders held or non-payment
  • Send out appropriate overdue notices and work with third party agencies when warranted
  • Perform customer verifications
  • Process credit card pre-authorizations and sales accurately through Online Chase
  • Direct requests and unresolved issues to the designated resource
  • Keep records of customer interactions and transactions through account comments
  • Manage administration associated with customer accounts
  • Communicate and coordinate with internal departments
  • Perform other duties as assigned
  • Requirements and Qualifications: 

  • Knowledge of customer service principles and practices is a must
  • Proficient in Microsoft Office Suite
  • Numeric, oral and written language applications is appreciated
  • Must have good data entry / keyboard skills
  • Should have knowledge of administration and clerical processes
  • Interpersonal skills (internal/external), as well as communication and listening skills, are all crucial
  • Attention to detail and accuracy are needed
  • A Self-starter, with the ability to be flexible, to multitask and to solve problems promptly and efficiently
  • Must be legally eligible to work in Canada
  • Don’t miss out on this Customer Experience Associate job in Dartmouth, NS. Apply now and you will hear back from an Adecco Recruiter soon. 

    To find out more about Adecco Perks and how it can benefit you as an associate visit our page here: https://www.adecco.ca/en-ca/working-with-a-staffing-agency/adecco-perks/  

     

     




    • Apply with Adecco

    Reference number CA_EN_1_023042_1976531

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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