Customer Experience Specialist - Bilingual Hybrid ( in Montreal)

  • Location
    Montreal, Manitoba
  • Job type
    Direct Hire
  • Category
    Retail & sales - Retail

Adecco is currently recruiting for a Customer Experience Specialist with our client located in Montreal, QC. This is a full-time permanent role.

The Customer Experience Specialist - Bilingual will have the following responsibilities:

  • Respond promptly and professionally to incoming customer inquiries by telephone, email, or by live chat
  • Maintain an updated knowledge of the organization’s product, services, and customer service policies
  • Investigate concerns and provide customers with all required information to resolve quality and warranty claims to resolution
  • Create a case and work with third party technicians and in house teams for warranty claims and repair requests
  • Keep customers updated on progress of their claims, service parts requests, shipping dates, quality issues, availability, pricing, and product knowledge
  • Participate in training opportunities provided by the organization or by outside entities.
  • The Customer Experience Specialist - Bilingual must meet the following mandatory requirements:

  • Minimum 2 years of experience working as a Customer Care specialist, Agent or Account Representative
  • Experience working in a faced-paced environment
  • Ability to understand, empathize with customers and prioritize customer needs for an overall positive customer experience
  • Strong computer skills and experience working with Windows 10, Microsoft Outlook and other Microsoft Products
  • Previous experience working with CRM
  • Ability to effectively communicate both verbally and in writing, in English and French
  • Must be flexible to work different shifts and retail hours (including evenings or weekends)
  • If you are interested in applying to our The Customer Experience Specialist position, please submit your resume as soon as possible by clicking on the 'Apply with Adecco' button.

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    • Apply with Adecco

    Reference number CA_EN_1_027616_1785801

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