Customer Experience Specialist - Bilingual (On-site/ in Montreal)

  • Location
    Montreal, Manitoba
  • Job type
    Direct Hire
  • Category
    Retail & sales - Retail

Adecco is currently recruiting for a Customer Experience Specialist with our client located in Montreal, QC. This is a full-time permanent role.

Role is on ON- SITE

The Customer Experience Specialist - Bilingual will have the following responsibilities:

  • Respond promptly and professionally to incoming customer inquiries by telephone, email, or by live chat
  • Maintain an updated knowledge of the organization’s product, services, and customer service policies
  • Investigate concerns and provide customers with all required information to resolve quality and warranty claims to resolution
  • Create a case and work with third party technicians and in house teams for warranty claims and repair requests
  • Keep customers updated on progress of their claims, service parts requests, shipping dates, quality issues, availability, pricing, and product knowledge
  • Participate in training opportunities provided by the organization or by outside entities.
  • The Customer Experience Specialist - Bilingual must meet the following mandatory requirements:

  • Minimum 2 years of experience working as a Customer Care specialist, Agent or Account Representative
  • Experience working in a faced-paced environment
  • Ability to understand, empathize with customers and prioritize customer needs for an overall positive customer experience
  • Strong computer skills and experience working with Windows 10, Microsoft Outlook and other Microsoft Products
  • Previous experience working with CRM
  • Ability to effectively communicate both verbally and in writing, in English and French
  • Must be flexible to work different shifts and retail hours (including evenings or weekends)
  • If you are interested in applying to our The Customer Experience Specialist position, please submit your resume as soon as possible by clicking on the 'Apply with Adecco' button.




    • Apply with Adecco

    Reference number CA_EN_1_027616_1785801

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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