Customer Order Fulfillment Specialist

  • Category
    Office, clerical & administrative - Clerical
  • Job type
    Temporary/Contract
  • Location
    Oakville, Ontario

Adecco is currently hiring a Customer Order Fulfillment Specialist  in Oakville , ON.   Our client is a global digital industrial company. In order to qualify for this position, the ideal candidate must have 1-2 years work experience in customer service and knowledge of manufacturing services and products. This position is a 12 months contract pay rate of $16.50 per hour. 

Must be able to work rotating shifts Monday – Fridays, 8:00-4:30, 8:30-5:00, 9:30-6:00 a minimum of 3 statutory holidays. (depending on role/location) 

Customer Order Fulfillment Specialist Responsibilities: 

  • Enter customer orders with a focus on quality, accurate and speed 
  • Proactively manage open orders for Customers to drive faster delivery 
  • Prevent, reduce and resolve escalations, return, invoicing issues 
  • Prioritize & manage high volume of requests from Customers & Inside Sales Team 
  •  Engage the customer directly to resolve issues, clarify order requirements & ensure delivery of product 
  • Keep customers proactively informed about the status of their orders 
  • Manage critical cases with a sense of urgency and ownership 
  • Partner and coordinate with key supply chain departments in order to satisfy customer requirements, minimizes cost and maximize results
  •  Identify improvements in the processes to meet customer critical issues and requirements
Customer Order Fulfillment Specialist Qualifications: 
  • Post-secondary education obtained at a community college or one or more professional designations (business, Fulfillment/Procurement designation or experience) 
  • 1-2 years experience in customer service
  • knowledge of manufacturing services and products 
  • Knowledge of SAP, Salesforce, Citrix and other support center tools  
  • Basic billing quality or accounting knowledge
  • Energetic, enthusiastic and able to communicate effectively with customers with a focus on customer satisfaction 
  • Tech Savvy, comfortable entering and retrieving data in a variety of software platforms 
  • Strong interpersonal, organizational and communication skills 
  • Passion for digital tools and e-commerce 

If you are interested in this"Customer Order Fulfillment Specialist" in Oakville, ON or other customer service opportunities then click “apply” below and apply online at www.adecco.ca.

  • Apply with Adecco

Reference number CA_EN_1_026602_12020943

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.