Customer Service Advisor

New
  • Location
    St. Catharines, Ontario
  • Salary
    $19.23/Hourly
  • Job type
    Temporary/Contract
  • Category
    Call centre & customer service - Customer Service

Adecco is currently seeking a dynamic Customer Support Advisor to join our team in St Catharines, ON, for a 6-month Contract role. Your primary responsibility will be to provide exceptional support to our customers through various channels, ensuring their satisfaction and loyalty to our brand. If you're tech-savvy, customer-focused, and thrive in a collaborative environment, we want to hear from you!

  • Pay rate: $19.23/hour.
  • Location: Catharines, ON
  • Shifts: 6:00am-10:00pm | Open 7 days a week
  • Job type: 6-month contract | Full-time
Here’s why you should apply:
  • Hires fast, pays weekly.
  • 4% vacation pay paid out on each weekly pay cheque.
  • Medical and dental benefits once qualified.
  • Free training programs
  • New and quicker onboarding process
Responsibilities:
  • Engage with customers through chat, async messaging, and phone channels to provide exceptional support
  • Demonstrate empathy and actively listen to customer concerns, prioritizing their satisfaction
  • Provide exceptional customer service with a friendly and customer-centric approach
  • Work collaboratively with team members to ensure successful product and service delivery
  • Identify, replicate, and resolve issues with POS hardware equipment
  • Proactively identify opportunities to enhance systems and technologies, driving efficiency and innovation
  • Collaborate with cross-functional teams to propose innovative solutions and improve the overall customer experience
  • Share technical knowledge and expertise to influence and persuade others
  • Follow best practices and industry standards to deliver high-quality work
Requirements:
  • Must be legally eligible to work and reside in Canada.
  • 1 year of experience in a customer support role or related field
  • Tech-savviness with a strong understanding of office automation products, databases, and remote control
  • High School Diploma or equivalent
  • Strong written and verbal communication skills
  • Flexibility to adapt to different hours of operation
  • Exceptional customer service experience through multiple channels
  • Strong multitasking skills and ability to use multiple tools efficiently
  • Adaptability and quick learning ability
Apply now to this Customer Support Advisor job in Catharines, ON for immediate employment consideration. Our dynamic team of recruiters will reach out if you qualify for this role.

To find out more about Adecco Perks and what we can do for you please visit the link here: https://www.adecco.ca/en-ca/working-with-a-staffing-agency/adecco-perks/

Lacking the skills for this job? Don’t worry – we’ve got you covered. Click this link https://qrco.de/bdiseH  to learn about the Aspire Academy and start your free upskilling journey today.

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  • Apply with Adecco

Reference number CA_EN_1_026699_2272529

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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