Customer Service Agent (manufacturing)

  • Category
    Office, clerical & administrative - Administration
  • Job type
  • Location
    Ottawa, Ontario

Adecco is recruiting for a Customer Service Agent/Customer Operations Associate in Ottawa, ON for our client in the electronics manufacturing industry. To qualify, you must have a minimum of two to five years of service\construction industry experience managing service operations and / or service scheduling. 

Duration: 1 year with possible extension/conversion
Hours: 37.5 hrs/wk - 8am to 4pm
Pay Rate: $27.98

Customer Operations Associate Principal Duties: 
-Answers any customer/subcontractors inquiries and resolves or escalates customer issues, as appropriate. 
-Upon completion, reconciles all contract close out activities monthly. 
-Coordinates contract scheduling to align backlog to plan and forecast.
-Follows up on activities to ensure completion in an established timeframe (i.e. subcontract invoices, billing, material purchases, etc.). to meet monthly financial commitments. 
-Assists with creation of billing schedules of values. 
-Develops and maintains viable long-term relationships with customers and subcontractors. 
-Participates in business review meetings by preparing and discussing critical contract information pertinent to current profitability status (i.e. AR disputes, slippage issues, unbooked change orders, billings).
-Researches and follows up on questions identified during monthly business review. 
-Ensures that all customer contact information required to support customer satisfaction activities are entered in appropriate tools. 
-Other duties and administrative activities as assigned. 

Customer Operations Associate Requirements:
-A minimum of two to five years of service\construction industry experience managing service operations and / or service scheduling.
-Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
-Must have strong interpersonal skills to effectively communicate with both internal and external clients.
-Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
-Able to prioritize work activities based upon financial impact to desired business goals.
-Experience and/or basic project accounting or costing principals is desired.
-Must have proficient computer skills within the following applications; advanced Microsoft Word, Excel, PowerPoint and Internet business application usage 
-Bilingual would be an asset

If you are interested in this Customer Operations Associate in Ottawa, ON, please apply to this posting today! 

  • Apply with Adecco

Reference number CA_EN_1_026602_12184236

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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