Customer Service Associate , Order Fulfillment

  • Location
    Markham, Ontario
  • Job type
  • Category
    Call centre & customer service - Customer Service

Adecco is hiring a Customer Service Associate, Order Fulfillment for our client in Markham, ON

This is Temporary to long-term position

Location: Markham, ON

In this role the Customer Service Inside Sales Associate will supports customers and outside sales staff as the main point of contact including but not limited to providing product information

You will communicate and coordinates activities with others to meet customer requests and expectations in a timely manner in accordance with the company policies and procedures

Responsibilities include;

  • Order processing and maintenance, quote maintenance, returns & credit requests including ship and debit verification and processing, master data maintenance, front line tech support and issue resolution
  • Strives to provide outstanding customer support by taking ownership of issues and consistently going the extra mile
  • Answers incoming calls and emails in a professional, efficient, and effective manner
  • Utilizes all information and the tools available to proactively assist customers with product availability, pricing and other inquiries
  • Reviews, enters, and maintains customer orders and contacts customers if necessary
  • Coordinates product expedite requests per customer request
  • Communicates with the buyer/planners; coordinates all related order maintenance such as ship method, dates, communication back to customer, etc. Initiates all necessary activity and/or communication within the company to resolve customer issues
  • Supports Outside Sales and Sales Agents by managing quotations, fulfilling sample requests and responding to other inquiries. needed.
  • Helps with all activities within the Order Fulfillment Cycle when needed including the warehouse. Supports and contributes to ongoing improvement initiatives and projects. Looks for ways to improve departmental processes and system functionality
  • Qualifications:

  • High school diploma or equivalent; some college education preferred
  •  2+ years of previous customer service experience preferred
  • Previous experience and proficiency with SAP system a must
  • Proficiency with MSOffice applications. Industry/product knowledge preferred.    
  • Understanding of Order Fulfillment Cycles, Supply Chain, and Distribution. Detail oriented, proactive with a positive and professional attitude
  • Strong interpersonal, organizational, time management and problem solving skills
  • Bilingual French is an asset
  • Ability to recognize, manage, and prioritize multiple tasks with complete follow through
  • Flexible and adaptable to work well under pressure with deadlines and changing priorities
  • A self-starter with a demonstrated ability to work both in a team environment and independently. Enjoys dealing with and helping internal and external customers
  • Why Work for Adecco? 

  • Great pay + 4% vacation pay
  • Paid weekly and accurate and on time
  • Medical and dental benefits once qualified
  • Strong health and safety programs
  • Flexible shifts
  • Generous referral bonuses
  • Free training programs  
  • If you are interested in the Customer Service Sales, Order Fulfillment position, Don’t delay and apply now and hear back from our Recruiters shortly


    • Apply with Adecco

    Reference number CA_EN_1_026659_1409739

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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