Customer Service Coordinator - Order Management


Our client in Markham, ON is looking for an Order Management member to join their team. This role provides customer service to customers in Canada and the US providing information on products, pricing, order entry, order status, shipping arrangements and warranty inquiries.

Order Management Duties and responsibilities:

Enter daily orders from customers either through manual or EDI (electronic data interface) means across a large product offering

Enter sample requests from customers to warehouses

Respond to customer inquiries timely resolving product or service problems via email or phone

Check daily open order and backorder reports to ensure products are being shipped

Work with Leader for order availability/out of stock/shipping or other questions

Work with internal systems (currently Winsol) and incoming new ERP system.

Liaise internally with sales employees as needed for customer order questions

Process warranty and defective product claims

Understand all pricing processes working with Finance as needed

Escalate customer concerns when needed


Order Management Qualifications

Postsecondary education preferred

2-3 years of similar customer service or inside sales experience supporting order entry and a variety of inoffice customer support functions

Must have excellent written and oral communication skills to write clear emails to customers throughout North America and to respond to phone inquiries

Strong Microsoft computer skills and ability to quickly learn inhouse systems

Attention to detail and inputting accuracy is needed for manual/EDI order processing

Experience working in a team environment demonstrating flexibility, adaptability and working in a highvolume, fast paced environment 

If you are interested in this Order Management job in Markham, ON please apply now!


  • Apply with Adecco

Reference number CA_EN_1_026659_1660623

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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