Customer Service Coordinator/Order Management


Adecco is currently hiring for a permanent, full-time Customer Service Coordinator for our client, a well-established company located in Markham, ON. In this role, you will be responsible for daily order/data entry and communicating with customers via phone and email. If you have at least 2-3 years of experience in customer service or inside sales, this job is for you!

  • Location: Markham, ON 
  • Job type: Full-time | Permanent
  • Job responsibilities include:

  • Entering daily orders from customers through manual or EDI (electronic data interface)
  • Entering sample requests from customers to warehouses
  • Responding to any customer inquiries about product or service problems via email or phone in a timely manner
  • Checking daily open-order and backorder reports to ensure products are being shipped
  • Working with Team Leader for order availability/out of stock/shipping or other questions
  • Working with internal systems such as Winsol and incoming new ERP system
  • Communicating internally with sales employees as needed for customer order questions
  • Processing warranty and defective product claims
  • Understanding all pricing processes while working with Finance as needed
  • Escalating any customer concerns when needed
  • Assisting other team members with daily distribution of work and duties
  • Qualifications:

  • High School Diploma or Degree is preferred
  • 2-3 years of similar customer service or inside sales experience
  • Experience with order entry and a variety of in-office customer support functions
  • Excellent verbal and written communication skills for any email/phone inquiries
  • Strong computer skills and ability to quickly learn in-house systems
  • Proficient in Microsoft Office Suite
  • Attention to detail and inputting accuracy required for manual/EDI order processing
  • Experience working in a team environment demonstrating flexibility and adaptability
  • Must be able to work in a high volume and fast-paced environment
  • Strong analytical and problem-solving skills  
  • This is your chance to start an exciting career and stand out by demonstrating your skills at a dedicated company located in Markham, ON. Apply by clicking on the Apply Now button and you will hear back from an Adecco Recruiter soon.




    • Apply with Adecco

    Reference number CA_EN_1_026659_1763117

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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