Adecco is currently seeking a Bilingual Customer Service Representative to join their team in Fredericton, NB. This is a 3-6-month contract role with a salary of $18.22 per hour. The ideal candidate will provide exceptional customer service in both English and French, resolving issues through phone calls, emails, and webchat.
- Pay rate: $18.22/hour.
- Location: Fredericton, NB
- Shifts: Monday-Friday between 10:00am-10:00pm with monthly shift rotation
- Job type: 3-6-month contract | Full-time
Here’s why you should apply:
- Hires fast, pays weekly.
- 4% vacation pay paid out on each weekly pay cheque.
- Medical and dental benefits once qualified.
- Free training programs
- New and quicker onboarding process
Responsibilities:
- Receive and log customer inquiries, ensuring accurate documentation.
- Engage customers proactively with empathy and maintain a customer-centric approach.
- Resolve customer issues using process knowledge and internal systems.
- Gather customer information efficiently, educate customers to prevent future issues, and document interactions.
- Retrieve and provide accurate information from internal systems for reporting purposes.
- Develop and maintain knowledge of order entry, incident management, and knowledge management tools.
- Update customer records and seek opportunities for self-improvement.
- Liaise with other support teams and product teams as needed.
- May handle non-call customer contact requests via email or webchat.
Requirements: We are looking for candidates with:
- 1 year of customer service experience.
- High School Diploma or equivalent.
- Fluent in English and French.
- Typing speed of 40 words per minute.
- Flexibility with hours of operation.
- Prior voice and chat experience, preferably with dual concurrency.
- Ability to multitask and use multiple tools effectively.
- Functional knowledge of CRM solutions and MS Excel.
- Domain knowledge of Retail Customer Service.
- Proven success in a team-oriented environment.
- Strong problem-solving and analytical skills.
- Excellent leadership and interpersonal skills.
- Ability to multitask effectively and manage time efficiently.
- Client-focused with a passion for customer service.
- Must be legally eligible to work and reside in Canada.
Apply now to this Bilingual Customer Service Representative job in Fredericton, NB for immediate employment consideration. Our dynamic team of recruiters will reach out if you qualify for this role.
To find out more about Adecco Perks and what we can do for you please visit the link here: https://www.adecco.ca/en-ca/working-with-a-staffing-agency/adecco-perks/
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