CUSTOMER SERVICE REPRESENTATIVE BILINGUAL INTERMEDIATE

  • Category
    Accounting & Finance - Bank Operations
  • Job type
    Temporary/Contract
  • Location
    Toronto, Ontario

We are currently recruiting for a Bilingual Customer Service Representative for a well-known client in the Banking industry. The role is a 12-month contract with a pay rate of $20-$21 per hour located in Downtown Toronto. The candidate MUST be bilingual in French and English. The Bilingual Customer Service Representative should have very strong keying skills with a high level of typing skills and accuracy, strong & professional phone etiquette, strong communication skills - verbal and written. Experience in Financial Services and Call Center environments is considered a strong asset for the Bilingual Customer Service Representative role.

 

BILINGUAL CUSTUMER SERVICE REPRESENTATIVE RESPONSIBILITIES:

-Customer wire payment transfers, stock payments, bill payments and returns come in to the team via fax

-Managing fax ad as they come in - logging in transactions into the system

-Entering financial transactions into system

-Calling customers to validate transactions; Call-Back to be completed with the client to ensure the information on the wire payment is accurate and to obtain authorization to proceed

-Keying of the wire into the system once fax has been confirmed and authorized

-Escalate where necessary

 

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE TOP SKILLS / EXPERIENCE:

-Very strong keying skills - High level of typing skills and accuracy. You will be required to do a data entry test

- Must be bilingual in French

-Strong & Professional phone etiquette

-Strong communication skills - verbal and written

-Collaboration/work well in a team environment

-Ability to multi-task and manage their own time

-Organizational skills and strong attention to detail

- Punctuality and attendance*** very important to the HM.

- High school diploma

 

BILINGUAL CUSTOMER SERVICE NICE TO HAVE SKILLS/EXPERIENCE:

-2-3 years of previous FI/banking experience

-Wire payment and/or teller experience

-2-3 years in a call center/customer service role

- University/college degree

  • Apply with Adecco

Reference number CA_EN_1_026602_12154057

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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