Customer Service Representative

New
  • Category
    Retail & sales - Sales
  • Job type
    Direct Hire
  • Location
    Brockville, On

Adecco St Lawrence is hiring a Customer Service Representative for one of our Clients in Brockville ON.  Our Client is a Canadian leading manufacturer of clay bricks (since 1871) and concrete products for the landscape and masonry markets. In order to support their growth in Eastern Ontario, they are looking for a seasonal Customer Service Representative located in Brockville.  This is a direct, permanent position with the Client.

The Seasonal Customer Service Representative (CSR) will work cooperatively with other CSR, sales representatives, as well as the logistics and technical teams, to ensure that contractors and retail customers receive quality product and service in a timely and professional manner.

QUALIFICATIONS:

 

Education Requirements

  • Minimum high school graduate
  • Post secondary training is an asset
  •  

    Work Experience

  • Experience in customer service environments
  • Worked in coordination with outside sales people
  •  

    Skills/Abilities Required

  • Proficient in the use of Microsoft Office, and able to quickly gain working knowledge of software applications 
  • Excellent interpersonal, listening and communication skills
  • Good organizational and time-management skills
  • Strong problem solving skills; ability to make timely but sound decisions
  • Strong numerical and analytical skills
  • Manage changing priorities, demands and constant interruptions
  • Ability to work under pressure, multi-task and meet deadlines
  • Team player, but is able to work independently
  • Fluency in French is an asset (written and oral)
  • Work flexible hours
  • DUTIES AND RESPONSIBILITIES:

  • Take care of all customers (consumers and contractors) in the showroom
  • Provide product and technical information to customers as well as prices.
  • Obtain accurate information from customers relating to their orders and projects
  • Accurately process consumers and contractors transactions such as orders, picks, packs, and returns
  • Manage orders to ensure accurate and timely delivery of product
  • Identify, research, and resolve customer inquiry and order status
  • Work closely with other locations
  • Reporting, analyzing, and performing other duties as assigned
  • Scan documents
  • Answer phone
  • Get samples and package them for shipping
  • Ship package, sample, mail
  • Keep outside and inside showrooms clean
  • Do banking when needed
  • If you are interested in the Production Associate in Brockville, ON, please select apply now or call our branch at 613-498-1717

    C6617

     

    • Apply with Adecco

    Reference number CA_EN_1_026617_1259043

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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