Customer Service Representative

New
  • Category
    Retail & sales - Retail / Store
  • Job type
    Direct Hire
  • Location
    Dartmouth, Nova Scotia

Adecco is hiring a Customer Service Representative to offer the best customer experience to all our clients customers.

Our Client is the leading Canadian manufacturer and distributor of exterior building materials and strive to be the best in class in customer experience. They are a company rich in history and proud to be Canadian owned and operated.

What’s in it for YOU?

Experience a wealth of opportunities that only a growing company can offer by joining a dynamic team that’s vigilantly working together towards reshaping the business of exterior building products.

  • Our client offers health and dental benefits;
  • RRSP Plan;
  • On-site Training;
  • They promote work-life balance;
  • You’ll have opportunities for growth & development;
  • Business casual working environment;
  • And you will get to work with amazing people!

Your Responsibilities will be:

  • Offer a WOW customer service experience;
  • Respond to customer inquiries through busy walk-in traffic and via phone;
  • Verify pricing and availability of product;
  • Supply and inform clients of pricing, credit terms as well as entering orders in system;
  • Prepare and process invoices in accordance with standard procedure;
  • Collect payments for cash account orders;
  • Investigate and troubleshoot customer service issues;
  • Process special materials orders in accordance with standard procedures;
  • Maintain customer data and update changes to existing accounts in the corporate database;
  • Address client inquiries regarding status of orders, payment, refunds, etc;
  • Forward customer leads to appropriate sales personnel;
  • Actively participate in annual physical inventory count;

Experience and education:

  • Strong team player with excellent customer service skills and able to build and maintain lasting relationships with customers;
  • 3-5 years’ experience in a similar role dealing with customer in-person;
  • Exceptional verbal and written communication skills;
  • Strong problem identification and resolution skills;
  • Computer literate; knowledge of MS Windows and Office a must
  • Excellent organizational skills;
  • Enjoys working in a fast-paced environment;

If you excel in wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with this client! Click the Apply Now below if you are a great multitasker & enjoy fast paced environments!

B-3042
#ZR3042

  • Apply with Adecco

Reference number CA_EN_1_023042_12329888

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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