Customer Service Representative (English/French)

New
  • Location
    Halifax, Toronto, Moncton, Nova Scotia
  • Salary
    $ 19.28 - $ 19.67 / Hourly
  • Job type
    Temporary/Contract
  • Category
    Call centre & customer service - Customer Service

Adecco is currently hiring for a Bilingual Customer Service Representative to service one of the largest insurance and financial services companies globally. To be considered for the Bilingual Customer Service Representative role, you must have previous experience in a customer service environment, excellent communication skills, and be available to work shifts must be available from 9am to midnight M-F and 9AM-9PM on the weekend. The Bilingual Customer Service Representative role is being hired for a 6-month contract with possibility of turning permanent, paying $19.67/hour, and will be a remote role.

Bilingual Customer Service Representative Responsibilities:

  • Provide a high level of service to external and internal customers for all mainstream products
  • Respond to all customer service inquiries, answering a standard number of calls and related investigation work by following set procedures and utilizing administrative expertise
  • Ensure positive and effective relationships are maintained with customers
  • Act as primary contact for customers’ requests by researching the problem/issue through interaction with multiple internal departments in order to find the appropriate information and solution
  • Proactively works to identify and correct customer issues, and resolve customer complaints and concerns, and coordinating with other staff and departments as required
  • Process transactions on specific product lines and maintain records accurately within established standards utilizing existing technology
  • Bilingual Customer Service Representative Qualifications:

  • Excellent organization skills, with the ability to prioritize under stressful and changing circumstances
  • Excellent verbal and written communication skills and Flexible/adaptable to change
  • Excellent customer service negotiation skills with the ability to maintain a positive customer relationship in a very difficult situation
  • Ability to identify workflow, systems and procedural issues and escalate issues appropriately
  • Ability to learn a variety of computer platforms and business processes required.
  • Ability to identify callers needs quickly and provide resolution for various platforms and clients.
  • Excellent interpersonal, customer service & telephone skills
  • Knowledge of banking is an asset
  • Previous experience in a customer service role
  • Why work for Adecco?

  • Great Pay +4% vacation pay
  • Paid weekly-accurate and on time
  • Medical and dental benefits once qualified
  • Strong health and safety programs
  • Flexible shifts
  • Free training programs
  • If you are interested in the Bilingual Customer Service Representative role REMOTE, apply today.

    B6602

    T6602




    • Apply with Adecco

    Reference number CA_EN_1_026602_1585937

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