Customer Service Representative

Adecco is currently hiring for a permanent, full-time Customer Service Representative to work remotely for our client, a leading Canadian multi-line distributor. In this role, you will be responsible for providing outstanding customer service by answering inquiries, resolving problems and fulfilling requests. The ideal candidate will have a minimum of 3 years’ experience in customer service, parts, supply chain and/or product support operations.

  • Salary: Up to $70,000/year
  • Location: Remote | Anywhere in Ontario
  • Job type: Permanent | Full time
  • Responsibilities:

  • Managing Customer Satisfaction with all existing customers by delivering the utmost in customer service
  • Providing technical and product advise for all customer and branch inquiries
  • Facilitating technical information regarding product selection and is viewed as a solutions provider.
  • Generating new and repeat sales by providing product and pricing information
  • Developing proposals and quotes based upon client needs, specifications and product offerings.
  • Increasing sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items
  • Processing orders for internal and external customers, including quoting, order entry, expediting and order follow up
  • Supporting with preparation of customer presentations, tenders, RFQs and Project Quotations, as required
  • Qualifications:

  • Must have a College diploma / completed Post secondary Education
  • 3-5 years’ related experience in customer service, parts, supply chain and/or product support operations.
  • Must have hydraulic knowledge
  • Strong oral and written communication skills
  • Proficiency in Microsoft Office tools, including Outlook, Excel, Word and PowerPoint
  • Basic knowledge of our client's lines of business including heavy equipment and/or truck & coach/ Industrial sectors is an asset.
  • Bilingualism is considered an asset
  • Don’t miss out on this remote Customer Service Representative job. Apply now and you will hear back from an Adecco Recruiter soon.

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    • Apply with Adecco

    Reference number CA_EN_1_026531_1754085

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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