Customer Service Representative

New
  • Category
    Office, clerical & administrative - Employee Services
  • Job type
    Temporary/Contract
  • Location
    Halifax, Nova Scotia

Adecco is currently hiring Customer Service Representative in Halifax, NS for our Insurance company client. This is a 1 year contract and has a high chance of extension to full-time role. The pay rate is $18.00/hr.  

The ideal candidate must have Customer Service skills, Computer and Exceptional Communication Skills and be good to learn new computer software.

The Customer service representative is responsible for providing “one stop contact” on both general customers inquires and claim related issues.  They will be responsible to provide excellent customer service on specific product lines and/or a specialized function, by handling inbound calls and all related investigation.
Respond to calls related to claim issues, problem solving inquiries, while maintaining established service standards.

The candidate should be available to work shifts Monday through Friday 9:00 am to 9:00 p.m. AST.

Start Date: 1/7/19       

End Date: 1/6/20

Customer service representative Responsibilities:
• Provide a high level of service to external and internal customers for all mainstream products within a product area (Travel, Life, Health/dental) and/or knowledge of a specialized function
• Respond to all customer service inquiries, answering a standard number of calls and related investigation work by following set procedures and utilizing administrative expertise
• Ensure positive and effective relationships are maintained with customers and sponsor partners
• Act as primary contact for customers’ requests by researching the problem/issue through interaction with multiple internal customers in order to find the appropriate information and solution
• Proactively works to identify and correct customer issues, and resolve customer complaints and concerns, and coordinating with other staff and departments as required
• Process transactions on specific product lines and maintain records accurately within established standards utilizing existing technology

 

 Customer service representative Skills:
• Excellent organization skills, with the ability to prioritize under stressful and changing circumstances
• Ability to maintain a “customer perspective” when dealing with customers and Sponsors. High level of phone confidence and professionalism. Excellent verbal and written communication skills.

• Excellent customer service negotiation skills with the ability to maintain a positive customer relationship in a very difficult situation
• Strong interpersonal skills required for interaction with internal/external customers and team members.
• Ability to learn a variety of computer platforms and business processes required.
• Good listener & Empathetic
• Great ownership/follow-up skills
• Knowledge of Insurance is an asset
• Keen attention to detail with a customer centric approach

 

Prefer to see candidates who have previous customer service experience (1-3 years).
-Post secondary education is preferred.

- Do the candidates need to be bilingual in French/English? Yes, willing to see English only candidates as well.

If you are interested in this Customer Service Representative role in Halifax, NS, please apply online as soon as possible.

BB6602

  • Apply with Adecco

Reference number CA_EN_1_026602_12080494

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.