Customer Service Representative

  • Category
    Office, clerical & administrative - Clerical
  • Job type
  • Location
    Halifax, Nova Scotia

Adecco is currently looking for Customer Service Representative in Halifax, ON. This is a 6-months contract with potential for extension. As a Customer Service Representative, you will be playing a key role in enhancing the customer experience by providing high-quality service at every interaction and ensuring customer concerns are being handled appropriately while working in a dynamic fast-paced environment.

Our client, one of Canada's top banks, offers a flexible and supportive work environment where talent is appreciated, and professional development is taken seriously. 
If you are passionate about people, If you are looking for a career, not just another job in the insurance and banking industry, This is a great opportunity for you to get your foot in the door and start your career!

The pay rate for this position is $20.41 per hour, as well as an evening shift premium.  

Customer Service Representative Responsibilities: 
• Provide high-quality customer experience via inbound calls
• Advise customers on payment amounts, methods, dates and fees of payments, policy renewals, dates of existing policies, reprinting of statements
• Meet required call quality, compliance, call handle time, calls per hour, cross sales and call productivity goals
• Achieve referral quote (cross-sell) objectives through inbound phone calls, conduct assessment of potential insurance needs
• Promotes client loyalty through attention to detail and relationship building
• Take ownership of customer problems and provide first contact resolution at every opportunity
• Schedule & hours: Must be available from Monday to Friday 7:00am-10:00pm and Saturdays: 8:00am-6:00pm
Customer Service Representative Qualifications: 
• 6 months or more of customer service, sales or call center experience
• Excellent customer service skills and professional telephone/email etiquette.
• A customer-centric focus with the ability to professionally communicate both verbally and written.
• Capability to work effectively in a quick-paced, ever-changing environment in a professional manner 
• Willingness and desire to learn 
• College or University Diploma preferred
• Plenty of internal growth and opportunities
• Continuous training and mentoring 
• Professional work environment
• Well-known brand to have on your resume
• Free parking and transit accessible
Why work for Adecco?
• Great Pay +4% vacation pay
• Paid weekly-accurate and on time
• Medical and dental benefits once qualified
• Strong health and safety programs
• Free training programs

If you are interested in this Customer Service Representative position located in Halifax, NS. Apply today by clicking on the ''Apply with Adecco'' button now.

  • Apply with Adecco

Reference number CA_EN_1_026602_12174011

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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