Customer Service Representative

  • Location
    Markham, Ontario
  • Salary
  • Job type
  • Category
    Call centre & customer service - Customer Service

Adecco is currently hiring a temporary full-time highly motivated and detail-oriented Customer Service Representative to join our team in Markham, ON. You will be responsible for managing incoming and outgoing calls related to deliveries, coordinating with the dispatch team, and ensuring a smooth and efficient delivery process.

  • Pay Rate: $23.60/hour

  • Location: Markham, ON

  • Shift: Tues-Fri 10pm-7pm, Sat 8am-5pm

  • Job type: Temporary | Full-time

Here's why you should apply:

  • Paid weekly accurate and on time

  • Strong health and safety programs

  • Medical and dental benefits once qualified

  • Free training programs

  • New and quicker onboarding process


  • Answer incoming calls regarding deliveries, provide accurate information, and address customer inquiries effectively.

  • Download and process orders for delivery in the system, ensuring all details are correctly entered and managed.

  • Make outbound calls for delivery and pick-up confirmations, ensuring customers are informed about their delivery schedules.

  • Assist customers with troubleshooting equipment issues, providing guidance and solutions as needed.

  • Coordinate with the dispatch team for all orders from Equip, ensuring timely and accurate communication between departments.

  • Maintain a high level of professionalism and customer service in all interactions, ensuring a positive customer experience.

  • Keep accurate records of all customer interactions, issues, and resolutions


  • Must be legally eligible to work, and reside in Canada

  • Previous experience in a customer service role

  • Strong communication skills, both verbal and written. Excellent problem-solving abilities and attention to detail

  • Familiarity with order management systems and basic troubleshooting of equipment

  • Ability to work effectively in a team environment, coordinating with various departments to achieve common goals

  • Comfortable working in a fast-paced environment with shifting priorities.

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.

  • Apply with Adecco

Reference number CA_EN_1_020574_2283221

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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