Customer Service Representative

  • Category
    Call centre & customer service - Customer Service
  • Job type
  • Location
    Markham, Ontario

Customer Service Representative job opening in Markham, ON

We are currently seeking to hire top talent for a Customer Service Representative job opening in Markham, ON. In these Customer Service Representative job opening, you will be looking at a 1 year, full-time, temporary commitment working for an exciting, driven client of ours located in Markham, ON - not to mention the strong potential to extend or become something more down the road! If you are confident in your phone manner, driven to keep professional clients happy and are passionate in building business by your level of service, then this opportunity could be for you! The ideal candidates will thrive in fast paced environments, are able to control multiple priorities and enjoy working in a professional setting. Key to note - the working hours are Monday - Friday from 9am - 5pm so no shifts, evenings or weekends and no sales!

Key responsibilities for Customer Service Representative job opening in Markham, ON include, but are not limited to:

Deal directly with business and professional level customers either by telephone and/or email
Respond promptly to customer inquiries and handle and resolve customer complaints - follow up calls when required
Record details of inquiries, comments and complaints - heavy document tracking
Conduct outbound calls to explain new systems and processes to existing customers - this includes training, guiding and explaining the advantages as well
Order entry duties and ensure follow through occurs efficiently and in a timely fashion
Various administrative and clerical duties as required

Minimum qualifications for the Customer Service Representative job opening in Markham, ON are:

At least 1+ years’ experience in a similar role - although this is not a typical call center setting, this experience would be accepted
Knowledge of Microsoft Outlook, Excel, Word - ability to learn new systems quickly including CRMs
Excellent communication skills, both verbal and spoken
Outgoing, professional and enthusiastic team player with a key focus to high level client service
Strong problem solving skills

If you believe this Customer Service Representative job opening in Markham, ON is perfect for you, please submit your resume online. We thank all candidates interested in this position, however, only those that meet the qualifications will be contacted.

  • Apply with Adecco

Reference number CA_EN_2_026575_29679

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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