Customer Service Representative - Richmond Hill

  • Category
    Office, clerical & administrative - Clerical
  • Job type
  • Location
    Richmond Hill, Ontario

Adecco is currently recruiting for a Customer Service Representative in Richmond Hill, ON. In order to qualify for this position you must have excellent English writing skills and Minimum of 2 year of experience in a customer service role.

Our client is a large, reliable and reputable organization within the financial services industry. This Customer Service Representative role is a month contract with high possibility of extension and has a pay rate of $17.00 per hour. 

Customer Service Representative - Richmond Hill Responsibilities:
* Provide exceptional in/outbound customer service to callers
* Handle concerns regarding lottery ticket purchase, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
* Receive and respond to inbound email; gather and verify required information
* Provide information to the customer and place appropriate notes in system indicating exactly what action was taken or needs to be taken
* Ensure proper security procedures are followed on all ecommerce customer interactions
* Resolve customer complaints (ticket not received, payment issues etc)
* Data Entry creating and updating customer files in a customized database

Customer Service Representative - Richmond Hill Qualifications:
* Completion of secondary school
* You must have excellent English writing skills.
* Minimum of 2 year of experience in a customer service role
* Excellent verbal and written communication skills using proper grammar with smooth flow
* Ability to listen attentively and to use information provided by customers to tailor responses and actions to meet the customers' specific needs
* Minimum typing speed of 25 WPM with high degree of accuracy
* Problem solving and decision making skills
* Ability to work under pressure and meet deadlines

If you are interested in this Customer Service Representative in Richmond Hill, ON., please apply online to this posting NOW.


  • Apply with Adecco

Reference number CA_EN_1_026602_12124505

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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