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Customer Service Representative

New
  • Location
    Toronto, Ontario
  • Job type
    Direct Hire
  • Category
    Call centre & customer service - Customer Service

Adecco is currently hiring a permanent full-time Customer Service Representative to work for our client, who is a national non-profit organization, at their head office in Toronto, ON

We are looking for a passionate and detail-oriented professional with 2-3 years’ experience providing high-quality customer service in a call center, retail, or service-based environment. If this describes you, apply now!

  • Location: Toronto, ON

  • Job type: Permanent | Full-time

Responsibilities:

  • Build relationships with clients and creditors through both inbound and outbound calls, emails, and returning voicemails

  • Assist clients to meet their payment commitments

  • Process creditor balance verifications and resolve discrepancies

  • Complete monthly reports and tasks to ensure accounts are serviced in a timely manner

  • Schedule credit counselling appointments for first-time callers as well as review
    appointments for existing clients

  • Assume responsibility for professional development by staying up to date on
    current developments in the field of credit counselling

  • Other duties as assigned by management including, but not limited to, classifying inbound documents, responding to general email inquiries, and assisting with outbound communications

Requirements: 

  • Must be legally eligible to work, and reside in Canada

  • Minimum 2-3 years’ experience providing high-quality customer service in a call centre, retail, or service-based environment

  • Past work experience in the credit industry or financial services is an asset

  • Proficient in Microsoft Office (Word, Excel, Outlook)

  • Strong command of the English language (bilingualism is an asset)

  • Exceptional customer service and interpersonal skills

  • Impeccable time management and ability to self-manage responsibilities

  • Extremely detail-oriented with proven organizational skills

  • Enjoys working with a multicultural public in a personable and empathetic
    manner

  • Strong relationship building skills with internal and external stakeholders

  • Strong interest in learning about personal finance

  • Must be bondable

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.




 




  • Apply with Adecco

Reference number CA_EN_1_026659_2193842

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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