Customer Service Representative

  • Location
    Unionville, Ontario
  • Salary
    $ 19 - $ 20 / Hourly
  • Job type
  • Category
    Call centre & customer service - Customer Service

Customer Service Representative job opening in Markham, ON

We are currently seeking to hire top talent for a Customer Service Representative job opening in Markham, ON.  In this Customer Service Representative job opening, you will be looking at a full-time, 12 month temporary opportunity working for an exciting, driven client of ours located in Markham, ON - not to mention the strong potential to extend or become something more down the road!  If you are confident in your phone manner, driven to keep professional clients happy and are passionate in building business by your level of service, then this opportunity could be for you!  The ideal candidates will thrive in fast paced environments, are able to control multiple priorities and enjoy working in a professional setting. NOTE - the working hours are would be Monday to Friday from 9am - 5pm (no evenings or weekends!) and no sales; it will also be a hybrid set up of remote (2 days) and in-office (3 days). 

Key responsibilities for Customer Service Representative job opening in Markham, ON include, but are not limited to:

  • Deal directly with business and professional level customers either by telephone and/or email
  • Respond promptly to customer inquiries and handle and resolve customer complaints - follow up calls when required
  • Record details of inquiries, comments and complaints - heavy document tracking
  • Conduct outbound calls to explain new systems and processes to existing customers - this includes training, guiding and explaining the advantages as well 
  • Order entry duties and ensure follow through occurs efficiently and in a timely fashion
  • Various administrative and clerical duties as required
  • Minimum qualifications for the Customer Service Representative job opening in Markham, ON are:

  • Ideally 1-2+ years’ experience in a similar role - although this is not a typical call center setting, this experience would be also be accepted
  • Knowledge of Microsoft Outlook, Excel, Word - ability to learn new systems quickly including CRMs
  • Excellent communication skills, both verbal and spoken
  • Outgoing, professional and enthusiastic team player with a key focus to high level client service
  • Strong problem solving skills
  • If you believe this Customer Service Representative job opening in Markham, ON is perfect for you, please submit your resume online.  We thank all candidates interested in this position, however, only those that meet the qualifications will be contacted.

    • Apply with Adecco

    Reference number CA_EN_1_026575_1972698

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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