Customer Service Representative

  • Location
    Waterloo, Ontario
  • Job type
  • Category
    Call centre & customer service - Customer Service

Adecco is currently hiring for a Customer Service Representative to service one of the largest insurance and financial services companies globally. To be considered for the Customer Service Representative role, you must be open to work in a rotating schedule and have previous call center experience.The Customer Service Representative is being hired for a 6-month to 1  year contract and will be based in Waterloo, ON. Pay rate will be based on experience and qualifications.

Customer Service Representative Responsibilities:

  • Provide a high level of service to external and internal customers for all of the client’s mainstream products and/or knowledge of a specialized function
  • Respond to all customer service inquiries, answering a standard number of calls and related investigation work by following set procedures and utilizing administrative expertise
  • Ensure positive and effective relationships are maintained with customers
  • Act as primary contact for customers’ requests by researching the problem/issue through interaction with multiple internal departments in order to find the appropriate information and solution
  • Proactively work to identify and correct customer issues, resolve customer complaints and concerns, and coordinate with other staff and departments as required
  • Process transactions on specific product lines and maintain records accurately within established standards utilizing existing technology
  • Customer Service Representative Qualifications:

  • Bilingual in French-English is considered a strong asset
  • Previous experience in a customer service role and knowledge of banking is an asset
  • Excellent organization skills, with the ability to prioritize under stressful and changing circumstances
  • Ability to maintain a “customer perspective” when dealing with customers and advisors
  • High level of phone confidence and professionalism, with excellent verbal and written communication skills
  • Excellent customer service negotiation skills with the ability to maintain a positive customer relationship in a very difficult situation
  • Ability to identify workflow, systems, and procedural issues and escalate issues appropriately
  • Strong interpersonal skills required for interaction with internal/external customers and team members
  • Ability to learn a variety of computer platforms and business processes required
  • Ability to identify callers needs quickly and provide resolution for various platforms and clients
  • Why work for Adecco?

  • Great Pay! +4% vacation pay
  • Paid weekly: accurate and on time
  • Medical and dental benefits once qualified
  • Strong health and safety programs
  • Flexible shifts
  • Free training programs
  • If you are interested in the Customer Service Representative role in Waterloo, ON, apply today. 

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    • Apply with Adecco

    Reference number CA_EN_1_026602_1441224

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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