Customer Service Representatives - Remote

New
  • Location
    Toronto, Ontario
  • Salary
    $16.00/Hourly
  • Job type
    Temporary/Contract

Adecco is currently hiring for multiple Customer Service Representatives. To be considered for this Customer Service Representative role you must have a minimum 1 year of previous customer service experience, with call center experience being an asset. Our client is a major Canadian Institution and within this role, you will be responsible for completing outbound calls to clients on general health care matters regarding their travel outside of Canada. This is a 3 month contract position, with the possibility of an extension and has a pay rate of $16 per hour, working remotely from home.
 

The Customer Service Representative Responsibilities Include:

  • Making outbound calls to clients on general health care matters regarding their travel outside of Canada.
  • Providing excellent customer service and support in an Outbound customer contact environment
  • Satisfying customer expectations in a way that also complies with best practices
  • Demonstrating empathy by listening attentively to customer concerns
  • Performs customer request problem identification and follows defined procedures to resolve correctly
  • Maintaining high customer satisfaction ratings and service level agreements
  • Receives and logs internal and or external customer problem request issue and ensures proper documentation
  • The Customer Service Representative Qualifications Include:

  • 1 year of experience in Customer Service Delivery/Customer Contact Services
  • High School Diploma
  • Call center experience is a plus
  • Criminal Record Check will be completed 
  • Must have a quiet setting with little to no background noise to perform calls
  • Reliable high-speed and unlimited Internet
  • Must be capable of performing independent remote work
  • Business operations are from Monday – Friday, 7:30am – 10pm EST and Saturdays and Sundays, 7:30am – 7pm EST.
  • If you are interested in this Customer Service Representative job, apply today. Also, please visit our Adecco website to check out other opportunities available at www.adecco.ca
     

    B6602




    • Apply with Adecco

    Reference number CA_EN_1_026602_1473825

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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