Customer Service Specialist - Bilingual (FR/ENG) - $20/h

  • Category
    Retail & sales - Retail / Store
  • Job type
    Temporary/Contract
  • Location
    Toronto, Ontario

One of our clients in North York, ON, Canada's largest grocery and pharmacy retailer, is looking for a Bilingual Customer Service Specialist to join their team on a renewable long term contract basis.

Responsibilities:

Customer Relations:

  • Respond to customer inquiries on store credit submissions (shorts, overages, damages, returns, etc.)
  • Co-ordination of store returns to respective Distribution Centres.
  • Excellent written and verbal communication skills are required.
  • Bilingualism (French) preferred for this role.
  • Data Entry:
  • Enter all approved credit claims on SAP and/or other in-house systems.
  • Special projects - generate manual daily and weekly summary reports for analysis.
  • Problem Solving:
  • Investigate store claims to determine root causes as per guidelines.
  • Improve costs at branch and retail level.
  • Administer policies effectively and appropriately while processing credit requests.
  • Communication/ Interpersonal Skills:
  • Communicate investigation results to various departments and customers.
  • Ability to communicate collaboratively with internal and external customers.
  • Articulate all department policies and procedures (Flat Rate, Corporate Policy, etc.).
  • Qualifications:

  • Effectively prioritize workload while working in a fast-paced demanding environment.
  • Superior data entry skills.
  • Excellent written and verbal communication skills are required.
  • Bilingualism (French) is preferred for this role.
  • Ability to work with multiple software applications and hands on experience using any of our current in-house systems, WMS, Manhattan, COM, SAP, and Windows applications.
  • Display tact, diplomacy and mature judgment in all interactions with internal and external customers.
  • Why Work for Adecco?

  • Great pay + 4% vacation pay
  • Paid weekly, accurate and on time
  • Medical and dental benefits once qualified
  • Strong health & safety program
  • Flexible shifts
  • Generous referral bonuses
  • Free training programs
  • If you are interested in this Customer Support Specialist position in Markham, Ontario, please apply now or call Anthony at the Toronto East office at 416-296-0822 ext 231, to learn more!

     

     

    B6659

    • Apply with Adecco

    Reference number CA_EN_1_026699_1236216

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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