Customer Service Specialist

  • Category
    Office, clerical & administrative - Clerical
  • Job type
    Temporary/Contract
  • Location
    North York, Ontario

Adecco is currently hiring for a Customer Service Specialist in North York. The position is working in a Call Centre; fielding calls coming in directly from stores. This role will see you responding to customer inquiries on store credit submissions (shorts, overages, damages, returns, etc. Our client is one of the most recognized names in Canadian retailing.
 This is a 1-year contract and has a pay rate $19.00/hour.

Customer Service Specialist Responsibilities:
  • Communicate investigation results to various departments and customers
  • Respond to customer inquiries on store credit submissions (shorts, overages, damages, returns, etc.)
  • Co-ordination of store returns to respective Distribution Centers
  • Enter all approved credit claims on SAP and other in-house systems
  • Special projects - generate manual daily and weekly summary reports for analysis
  • Problem Solving Investigate store claims to determine root causes as per guidelines.
  • Improve costs at branch and retail level
Customer Service Specialist Qualifications:
  • Excellent written and verbal communication skills are required
  • Ability to communicate collaboratively with internal and external customers
  • Effectively prioritize workload while working in a fast-paced, demanding environment.
  • Bilingualism (French)  preferred for this role
  • Ability to work with multiple software applications and hands-on experience using any of our current in-house systems, WMS, Manhattan, COM, SAP, and Windows applications
  • The shifts are Monday to Friday 8:00am-7:00 pm and Sat 8:00 am -4:00 PM as well as Sat holidays. 
  • The individuals must be able to work any shift within operating hrs.  (The schedules are rotated and posted one month in advance)
 If you are interested in this Customer Service Specialist job in North York, apply today.

  • Apply with Adecco

Reference number CA_EN_1_026602_12119131

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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