Customer Services Specialist -Compensation

  • Category
    Accounting & Finance - Insurance Sales
  • Job type
  • Location
    Toronto, Ontario

Adecco is currently hiring for a Customer Service Specialist (Compensation  ) in Downtown Toronto. To be considered for this Customer Service Specialist role, you must have at least 1 year of experience in customer services role. The Customer Service Specialist is responsible for managing and providing the highest quality of service to defined clients and intermediaries as well as being responsible for working to help identify and resolve all contracting and compensation service issues.

This is a 1- year contract and has a pay rate $22.00-$24.00/hour.

Customer Service Specialist-Compensation Responsibilities:

  • Deliver professional and trusted service to clients and intermediaries
  • Build solid relationships both internally and externally and foster customer satisfaction and loyalty
  • Meet service, quality, and productivity, standards to ensure a positive client service experience and help to maximize service levels
  •  Resolve or negotiate "win-win" solutions to client challenges and service issues independently
  • Document and track client discussions or complaints and maintain client contact records
  •  Identify trends and patterns of client issues, and escalate to management
  • Complete and participate in ongoing training and education to remain current of product, industry, service, and administrative changes
  • Provide accurate client administration by processing standard financial and accounting 
Customer Service Specialist-Compensation Qualifications:
  • Post-secondary school graduation or equivalent work experience
  • Current knowledge of the area's business/ procedures is highly desirable
  •  Solid negotiation and problem-solving skills
  • Understand and use appropriate methods of communication when dealing with clients (e.g. phone vs. e-mail)
  • Ability to build and maintain positive & solid relationships with internal and external customers
  • Excellent customer service skills, negotiation and communication skills
  • Computer efficiency with all the MS Office Suite of applications
  • Ability to multitask and prioritize under stressful and changing circumstances

If you are interested in this customer Customer Service Specialist-Compensation job in Toronto, apply today.


  • Apply with Adecco

Reference number CA_EN_1_026602_12107163

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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