Customer Success Executive

Adecco Group is looking for a Customer Success Executive to join our team. The Customer Success Executive is responsible for the management, development, and implementation of approved strategic account plans to expand sales to customer’s full market share potential and is responsible for negotiating contracts and price increases for assigned accounts. Tracks sales and manages and oversees budget forecasting to increase existing accounts sales and EVA/profitability. Conducts B2B sales presentations, leads, RFP’s and re-bids, and develops programs to increase customer satisfaction/retention and loyalty including elevating service offerings through collaboration with The Adecco group ecosystem.

**This role is remote, and candidates can be located anywhere in Canada.**

ESSENTIAL FUNCTIONS:

  • Through innovation and customer centricity, confidently create game changing strategy with primary responsibility to strengthen and grow customer relationships.
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  • Works horizontally and vertically across the Adecco Group, leveraging global relationships with other Adecco country account management to provide value to high level customer portfolio and collaborates across the ecosystem with brand partners to elevate service offerings. 
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  • Develops high level strategic account plans in Salesforce.com (SFDC), ensuring regular and timely documentation of account plans, sales activities, opportunity tracking, and account escalations in Adecco’s SFDC tool.
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  • For assigned accounts, forecasts, sets, and tracks short term and long-term budget, sales, revenue and account level profitability targets ensuring year over year account growth and expansion of market share objectives will be reached. 
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  • For assigned accounts, identifies account development and value creation opportunities beyond our core services through collaborative customer engagement techniques.
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  • Leads RFPs, RFQs, RFIs, re-bids and contract negotiations with assigned accounts. Negotiates price increases for account portfolio, as required.
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  • For assigned accounts, responsible for driving the strategy and creation of major sales presentations and business reviews. Acts as leader for meeting preparation and execution.
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  • Together, with the Customer Success Manager and field/corporate partners, collaboratively identify customer opportunities for growth and expansion and issues and solutions to increase customer penetration and satisfaction.  Considers financial impact including cost, pricing, risk, and benefits.
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  • Ownership over strategic governance and client relationship health, actively expands web of influence and ensures at least 4 levels of governance are managed and maintained, including Executive Sponsors.
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  • Participates in special projects and performs other duties as assigned.
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    POSITION REQUIREMENTS:

    Education:

  • Completion of post-secondary education in sales, marketing, business or a related field or years of equivalent experience demonstrating progressive responsibility.
  • Experience:

  • Five (5) years B2B experience in large enterprise sales and/or account management, preferably in the service industry.
  • Proven track record of sales development within assigned accounts/territory.
  • Technical:

  • Working knowledge of labour and employment laws.
  • Experience utilizing Customer Relationship Management (CRM) and sales related Tools such as Salesforce.
  • Proficiency in PC software packages, such as Microsoft Word, Excel, and Power Point applications.
  • Bilingual:

  • Fluent in English & French would be an asset
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    BEHAVIOURAL COMPETENCIES:

  • Excellent interpersonal, presentation and communication skills, both written and verbal, along with an ability to influence and motivate others at various levels within the organization.
  • Ability to act accordingly under strong pressure, along with the ability to effectively manage crisis situations.
  • Able to gather, consolidate and evaluate information, identify key issues, draw conclusions and devise solutions based on sound, practical judgment, experience and common sense.
  • Ability to work collaboratively with colleagues to create a results-driven, team-oriented environment.
  • Resourceful and self-motivated; ambitious in achieving sales goals.
  • Ability to prioritize, multi-task and manage time effectively.
  • Skilled in building relationships with C-Suite clients with proven experience in building and reinforcing proper Governance Management.
  • Demonstrated knowledge of contract administration requirements and negotiation tactics
  • Flexible and adaptable to changing business needs.  Willingness and ability to travel required.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed above are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    ADECCO RETAINS THE RIGHT TO CHANGE OR MODIFY JOB DUTIES AT ANY TIME.  THE ABOVE JOB DESCRIPTION IS NOT ALL ENCOMPASSING.  NEEDS AND REQUIREMENTS MAY VARY BETWEEN LOCATIONS AND ACCORDING TO BUSINESS NECESSITY.

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    Reference number CA_EN_1_020129_1767367

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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