Director of Information Systems & Operations

Do you have leadership experience and are looking to take your career to new heights? Adecco is currently recruiting for a permanent, full-time Director of Information Systems & Operations for our client, an innovative leader of consumer electronics located in Niagara Falls, ON. If you strive in a strong, diverse team of innovative people, this is the right opportunity for you.


  • Annual professional development fund
  • RRSP program
  • Fitness incentives
  • Relocation expenses
  • Company discount and perks
  • Highlight of Duties and Responsibilities:

    Leadership (30%)


  • Empower the team towards achieving the corporate objectives, goals of the department, and their personal goals by sharing “the why” and the needs of the business
  • Brainstorm new and creative growth and optimization strategies with the team
  • Establish and communicate clear priorities and sense of direction. Adapt management style to achieve optimum results
  • Review incoming projects and task and delegate them to the appropriate team to complete
  • Train and develop a successful team by identifying any skills gaps within the team, recruiting new team members and providing cross training for all roles
  • Participate in the recruitment of high-performance staff
  • Resolve any escalated issues in a professional and timely manner
  • Develop individual performance goals, conduct monthly one on one feedback sessions and complete annual reviews to ensure alignment with corporate vision, mission and objectives
  • Process:

  • Negotiate pricing and services with existing and potential vendors
  • Develop and monitor annual budgets
  • Work with team to customize business processes and assist departments in increasing efficiency
  • Effectively manage department resources to reduce overall cost as a percent of company sales
  • Ensure quality throughout the department through implementation of QA procedures
  • Regularly review of departmental procedures for optimization of resources
  • Corporate Project Management (25%)

  • Develop and manage projects to achieve general efficiencies and corporate objectives
  • Oversee corporate projects from start to finish and complete a final review to ensure end results are in line with the needs of the business and key stakeholders
  • Ensure suitable communication/updates are being documented and provided to those involved both internally and externally
  • Maintain a realistic schedule of these projects and ensure updates on progress and status to stakeholders regularly
  • Information Systems – Development/Information Technology (25%)

  • Advise programmers on business process workflows and review custom applications and development to ensure compatibility with business operations
  • Work with team on development and customization initiatives of Ecommerce (Magento), CRM (Salesforce) and ERP (NetSuite) using various integration methods
  • Oversee the entire programming process including planning, design, review, and ongoing support
  • Oversee the network infrastructure including networking equipment, telephony, and servers
  • Oversee the implementation and maintenance of various network software such as email, chat, virtualization and office software
  • Logistics (10%)

  • Oversee domestic inventory distribution and identify areas for improvements to lower cost or increase customer satisfaction
  • Oversee procurement of product from overseas vendors. Assist in forecasting to ensure inventory is at optimum levels
  • Establish procedures that ensure customs compliance throughout the company
  • third party warehouses, logistics services and contract manufacturers are meeting KPI’s
  • Warehouse & Facilities (10%)

  • Oversee the order processing and fulfillment of daily orders to ensure customer needs are being met or exceeded
  • Ensure team KPIs for returns processing are being met or exceeded
  • Ensure a steady inbound and outbound flow of inventory throughout the warehouse
  • Ensure facilities are always clean, organized and stocked with supplies. Coordinate with third party vendors for repairs and maintenance and act on JHSC recommendations
  • Requirements and Qualifications:

  • 7+ years of experience managing 3 or more supervisor level employees
  • 10+ years’ experience in a related field
  • Undergraduate in business or related field
  • Ability to manage 3+ departments concurrently
  • PMP, Six Sigma or CCBA designation an asset
  • ERP experience required, NetSuite and Magento experience an asset
  • Experience in an e-commerce environment preferred
  • If you believe you have what it takes, apply now. If you meet our requirements an Adecco Recruiter will be in touch with you soon.

    • Apply with Adecco

    Reference number CA_EN_1_021098_1724716

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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